Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie Bowen

Research,Victoria

Summary

Highly motivated, organized and dependable candidate with a proven track record in facilitating successful relationships and partnerships. Willing to take on added responsibilities to meet company and team goals.


Now seeking an opportunity to grow and expand my career in the field of human resources.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Business Process Outsourcing Agent

The Message Centre
01.2022 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Duty Manager

Woolworths Group (BWS Liquor)
01.2021 - 01.2022
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.

Supervisor

Hoyts Cinemas
03.2018 - 07.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.

Store Employee

Woolworths Group (BWS Liquor)
10.2019 - 01.2021
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Operated POS systems to accurately process customer purchases.
  • Assisted customer by locating items, processing payments, and carrying out heavy purchases.

Cinema Crew

Hoyts Cinemas
03.2016 - 03.2018
  • Greeted guests, scanned tickets upon entry, answered guest questions and helped with seat location.
  • Assisted with keeping venue safe, clean and presentable for guests.
  • Assisted patrons by giving directions to areas inside or outside venue.
  • Partnered with team members to complete venue opening and closing checklists.

Education

VCE -

Eltham College
Research, VIC
11.2018

Skills

  • Time Management
  • Communication Skills
  • Conflict Resolution
  • Personable
  • Adaptability
  • Social Maturity

Certification


· Certificate 2 in Hospitality

· Responsible Service of Alcohol (RSA) Certificate

· Working with Children Check

· Certificate in First Aid and CPR

Timeline

Business Process Outsourcing Agent

The Message Centre
01.2022 - Current

Duty Manager

Woolworths Group (BWS Liquor)
01.2021 - 01.2022

Store Employee

Woolworths Group (BWS Liquor)
10.2019 - 01.2021

Supervisor

Hoyts Cinemas
03.2018 - 07.2021

Cinema Crew

Hoyts Cinemas
03.2016 - 03.2018

VCE -

Eltham College

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Stephanie Bowen