Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Stephanie Bugeja

Paralowie,SA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and great with neurodiversity children due to have my own austic children. I bring alot to the table being well mannered, postive can do attuide! I'm very hands on and always up for a challenge.


I have been on home duties since the birth of my son in 2019. Caring for him

Overview

13
13
years of professional experience
1
1
Certification

Work History

Casual Kitchen Hand

Niks BBQ
05.2018 - 08.2023
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Followed recipes and chef instructions to prepare food correctly.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Unloaded food deliveries and stored items in proper locations for easy access.
  • Transported food items from storage areas to kitchen for prepping.
  • Operated kitchen equipment in accordance with manufacturer instructions.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Plated and presented food following chef requirements.
  • Learned other teammates' work tasks to train as backup.
  • Monitored food temperatures and quality throughout shifts.
  • Followed food safety practices and sanitation guidelines.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Removed trash and cleaned kitchen garbage containers.
  • Assisted in setting up and breaking down kitchen stations.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Lifted and carried heavy materials.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Stocked and rotated food items according to expiration dates.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Maintained composure and work quality while under stress.
  • Cleaned and maintained work areas, equipment and utensils.
  • Used manual or electric appliances to clean, peel, slice and trim foods.
  • Monitored food temperature, discarding items not stored correctly.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.

Sandwich Artist

SUBWAY®Restaurants
01.2018 - 06.2018
  • Kept workplace clean and organized in line with restaurant policies.
  • Greeted guests, promoted specials, and took orders.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process customer payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Prepared salads, soups and sandwiches for customers.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Identified price of goods and calculated bills with optical price scanners, calculators, and cash registers.

Cashier Trainer

IGA Supermarket
05.2010 - 10.2013
  • Trained new employees by providing knowledge of specific store tasks, policies and goals.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change.
  • Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
  • Operated POS system to complete cash, credit and check transactions.
  • Supervised new and existing cashiers by verifying accuracy of prices and customers charges.
  • Preserved orderly checkout areas by carrying out general cleaning and organizational duties such as emptying trash cans, sanitizing conveyor belts and removing empty shopping baskets.
  • Maintained knowledge of current promotions, policies and security practices regarding payment and exchanges.
  • Established or identified prices of goods and tabulated bills with cash registers or optical price scanners.
  • Managed break board to keep track of breaks for cashiers and front-end employees.
  • Completed opening and closing procedures by disarming alarms, turning electronic systems on or off and straightening out check-out shelves.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Educated employees on register use, merchandising, and customer service.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Received and processed customer payments.
  • Maintained stock to meet expected customer demand.
  • Assisted customers by answering questions and fulfilling requests.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Led cashiers and associates in providing thoughtful customer service.
  • Alleviated customer service needs with policy-appropriate solutions.
  • Mentored new team members on sales software system operation.
  • Helped management develop employee improvement plans and motivate team members to continually improve.
  • Facilitated and logged store opening, closing, and shift changes.
  • Maintained and updated security protocols for front desk operations.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Managed staffing levels to provide optimal support for cash register operations.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • X-lotto

Education

Salisbury High
Salisbury, SA

Skills

  • Food Quality Standards
  • Sauce Preparation
  • Basic Recordkeeping
  • Stock Rotation
  • Surface Cleaning
  • Kitchen Organization
  • Food Preparation
  • Food Safety Understanding
  • Cleaning and Sanitation
  • Heavy Lifting
  • Dishwashing
  • Kitchen Cleaning and Maintenance
  • Punctual and Reliable
  • Sanitation and Sterilization Procedures
  • High-Volume Dining
  • Refund Processing
  • Cash Counting
  • Invoice Preparation

Accomplishments

  • Supervised team of Number staff members.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Work very well under pressure.
  • Basic computer software skills.

Certification

Responding to risk of harm,abuse and neglect - Education and care training.


Volunteer general Induction.


RSA

Timeline

Casual Kitchen Hand

Niks BBQ
05.2018 - 08.2023

Sandwich Artist

SUBWAY®Restaurants
01.2018 - 06.2018

Cashier Trainer

IGA Supermarket
05.2010 - 10.2013

Salisbury High

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Stephanie Bugeja