Stephanie Burleigh
Hampton,VIC
Summary
Worked in Aquatics for over 2 years now with a range of experience in leadership roles. Required to manage large events from local, national to international events. Fina Championships 2022, World Trials 2023 and East Coast Challenge Water-polo are a few large accomplishments completed during employment. A hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lifeguard Supervisor
Melbourne Sports Centres
02.2022 - Current
- Provided safety and supervision to pools and patrons at MSAC (Melbourne Sports and Aquatic Centre)
- Learned from experienced team members, enhancing professional capabilities
- Managed lifeguard team by scheduling timely breaks and rotating lifeguards between pools
- Handled patron complaints effectively, ensuring customer satisfaction and resolving issues promptly
- Aquatics Warden during Evacuations
- Conducted legal requirements such as pool tests, daily checklists, OH&S checks to maintain health and safety standards
- Improved staff performance through regular training sessions and skill assessments.
- Reduced response time for emergencies by effectively coordinating lifeguard rotations and breaks.
- Scheduled 8 lifeguards to provide adequate coverage of pool areas during operating hours.
- Scheduled, coordinated and conducted in-service training for 100 lifeguards to promote full competence in first aid, CPR, and water rescue techniques.
Duty Manager
Brighton Baths Health Club
05.2024 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
Team Leader
Bensons Trading
09.2022 - 10.2022
- Oversaw teams of retail staff during Royal Melbourne Show for 2-week period
- Managed breaks for over 50 staff members daily
- Conducted cash-ups for 20 tills every half hour
- Maintained sufficient stock levels
- Provided high-quality customer service to show attendees
- Developed ability to remain calm in fast-paced environments
- Enhanced communication skills through coordinating large teams
- Managed conflict resolution among team members, fostering positive and collaborative work environment.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Team Leader
Swimwear Galore
11.2020 - 01.2023
- Engage with customers create welcoming environment are after, all while delivering polite customer service
- Required to do cash ups, breaks for staff and problem-solving situations when required.
- Managed 10 staff per shift for breaks rotations
- Addressed customer inquiries and concerns promptly and professionally
- Implemented strategies to enhance customer satisfaction and loyalty
- Collaborated with team members to streamline customer service processes
- Maintained positive and friendly attitude in all interaction
- Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed.
Assistant Swim Coach
Cheltenham Swimming Club
01.2021 - 01.2022
- Shadowed a coach and learn to become a leader to those younger
- Organized and implemented effective teaching strategies for students as young as 8 years old.
- Provided constructive feedback to swimmers, leading to increased technical proficiency and stronger performances in competitions.
Lifeguard
Waves Lesiure Centre
06.2023 - 03.2024
- Vigilantly monitored pool areas to ensure safety of swimmers and patrons
- Enforced pool rules and regulations to prevent accidents and maintain order
- Responded swiftly and effectively to emergencies and incidents
- Conducted regular pool inspections and water quality checks
- Provided assistance and first aid when necessary, demonstrating proficiency in CPR and first aid procedures
Lifeguard
Gesac Lesiure Centre
02.2022 - 01.2023
- Vigilantly monitored pool areas to ensure safety of swimmers and patrons
- Enforced pool rules and regulations to prevent accidents and maintain order
- Responded swiftly and effectively to emergencies and incidents
- Conducted regular pool inspections and water quality checks
- Provided assistance and first aid when necessary, demonstrating proficiency in CPR and first aid procedures
Education
Bachelor of Agriculture - Animal Biology
Melbourne University
Parkville, VIC07.2024
High School Diploma -
Our Lady of The Sacred Heart College
Bentleigh, Victoria01.2021
Primary School -
St Mary's Primary School
Hampton, Victoria01.2015
Skills
- Communication in workplaces is of significant importance, given diverse range of communication skills possessed Approachability has been demonstrated, alongside effective engagement with customers in both hospitality and retail roles Through these positions, clarity in communication and appropriate customer engagement have been refined to ensure customer needs are consistently met Effective workplace communication is critical to prevent misunderstandings and maintain operational smoothness
- Adapting to organizational demands comes naturally to me Maintain structured routines for studying and task completion In previous roles, took initiative in task setting and assessment, ensuring efficient completion of assignments Prioritize tasks to achieve optimal efficiency and effectiveness
- Collaborative teamwork is fundamental in achieving collective goals Actively contribute to team efforts by fostering open communication and mutual support By leveraging diverse perspectives and skills, teams can innovate and achieve success together
- Adaptability is crucial in navigating dynamic environments and evolving challenges Demonstrate flexibility by adjusting strategies and approaches to meet changing circumstances and demands Embracing change allows for continuous improvement and effective problem-solving within diverse organizational settings
Certification
- Pool Lifeguard Certificate Update/ CPR, 12/01/23
- Provide First Aid Certificate/Provide Advance Recusation, 09/01/23
Personal Information
Date of Birth: 13/06/2003
Email : stephraedsa@gmail.com
Phone: 0479148710
Address: 147 Thomas Street Hampton, 3188
References
- Leanne Rovers, Farm Rovers Employer, 0419 307 868
- Justin Heenan, MSAC Team Leader, 0434 976 464
Volunteer Experience
- Year 11 and 12 Sports Captain
- State swimmer (Team Leader, Cheltenham Swimming)
- Swim Exchange program (Eumundi-QLD-July 2018)
- Cancer Council volunteer (Bayside relay for life)
- Catering (High tea) - September 2017
- Babysitting (Weekends)
Additional Information
- Pool Lifeguard Qualification 2023- 2024 December
- Advance Resuscitation 2024-2027
- Provide First Aid 2022-2025
- Provide CPR 2023-2024 December
Timeline
Duty Manager
Brighton Baths Health Club
05.2024 - Current
Lifeguard
Waves Lesiure Centre
06.2023 - 03.2024
Team Leader
Bensons Trading
09.2022 - 10.2022
Lifeguard Supervisor
Melbourne Sports Centres
02.2022 - Current
Lifeguard
Gesac Lesiure Centre
02.2022 - 01.2023
Assistant Swim Coach
Cheltenham Swimming Club
01.2021 - 01.2022
Team Leader
Swimwear Galore
11.2020 - 01.2023
Bachelor of Agriculture - Animal Biology
Melbourne University
High School Diploma -
Our Lady of The Sacred Heart College
Primary School -
St Mary's Primary School
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