Stephanie Cala

Led the multimillion-dollar digitalization program, achieving success by fostering strong relationships with stakeholders and SMEs. Leveraged analytical expertise to develop an industry-leading governance framework and reporting suite, delivering timely, actionable insights that drove behavioural changes and supported the business in meeting its targets.

Key Achievements:

• Led a comprehensive gap analysis of reporting requirements, collaborating with over 50 stakeholders to identify new data sets and reporting needs
• Designed and launched a scalable, user-friendly reporting framework from scratch, delivering accurate, data-driven insights that empowered informed decision-making and boosted overall performance
• Spearheaded the design and implementation of a SharePoint site with intuitive UI/UX, automating data resources to streamline operations
• Increased stakeholder engagement by 90% and eliminated manual reporting by fully adhering to data governance best practices.

Acted as an internal consultant, collaborating with stakeholders across multiple business functions to implement a unified, scalable data strategy, delivering value-driven, cost-effective solutions that enhanced customer satisfaction, engagement, and retention.

Key Achievements:

• Co-created the "WesTrac Analytics Community," a group designed to meet the growing demand for entry-level, non-technical analytics training and support
• Grew the community to 150+ active members, providing self-service resources and interactive training programs
• Presented monthly industry-leading seminars, improving data literacy, confidence, and engagement across the organization
• Developed automated reporting tools and dashboards that increased accessibility for stakeholders with varying data literacy levels
• Enabled independent data-driven insights, helping identify opportunities for performance improvements and fostering greater data-driven decision-making across departments.

Developed a comprehensive data governance and analytics framework in collaboration with data engineering consultants, transforming a fragmented and costly data environment into a sustainable, scalable system. Built strong relationships with key stakeholders and SMEs to assess data maturity, identify high-value optimization opportunities, and drive collaboration with data engineering teams.

Key Achievements:

• Designed and deployed a data governance framework and BI structure that improved data integrity and accessibility, aligning with business needs.
• Streamlined decision-making processes and enhanced operational efficiency by applying data governance best practices.

Delivered strategic analytical insights to clients, optimizing business processes and enhancing reporting visualization for data-driven decision-making. Developed dynamic, automated dashboards with actionable insights and drill-down capabilities.

Key Achievements:

• Designed and launched a scalable, low-investment customer portal on SharePoint, reducing communication overhead and improving client competitiveness
• Strengthened client relationships, leading to a 200% increase in service sales through improved customer loyalty and engagement.

Provided analytical insights and data literacy training to help the business meet strategic performance goals. Collaborated with senior management to identify high-impact, data-driven growth opportunities.

Key Achievements:

• Developed a national reporting scorecard that simplified complex performance metrics, providing automated insights and drill-down functionality, improving decision-making efficiency.

Processed and analysed internal and external data sets to support strategic planning and process improvement initiatives.

Key Achievements:

• Developed the Energy Management Systems dashboard, providing actionable insights that informed sustainable energy decisions and supported long-term strategic goals.

Analysed asset health data to identify trends and provide actionable recommendations to stakeholders.

Key Achievements:

• Developed a national asset management dashboard with real-time data visualization, enabling dynamic performance insights to monitor asset health and service efficiency.
• Created cost-benefit analysis tools for senior management, enhancing tender proposals for services and products.

Automated historical and predictive performance reports to support strategic decision-making.

Key Achievements:

• Presented a multimillion-dollar E-Commerce Logistics Investment proposal to UPS’s global strategic management committee, receiving approval to advance the initiative.

Analysed sales, operational, and financial data to identify cost-saving opportunities and process improvements.

Key Achievements:

• Awarded Outstanding Team Member for achieving the highest national training performance results.
• Secured executive approval for a waste management strategy, resulting in significant cost savings and sustainability improvements.