Stephanie Carnevale
Ramsgate
Summary
Shift Manager at McDonald's with employee training and customer service experience. Skilled in cash handling and decision-making, I foster a motivated team environment, enhancing performance and safety. Recognized for effectively resolving escalated issues and inspiring staff to achieve their best in high-pressure situations.
Overview
4
4
years of professional experience
Work History
Shift Manager
McDonald's
05.2021 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Education
High School Diploma -
Blakehurst High School
Blakehurst, NSW01-2028
Bachelor of Primary Education - Education
Macquarie University
Sydney, NSW2028
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Staff motivation
- Punctual and reliable
- Energetic and enthusiastic
- Team development
Timeline
Shift Manager
McDonald's
05.2021 - Current
Bachelor of Primary Education - Education
Macquarie University
High School Diploma -
Blakehurst High School
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