Summary
Overview
Work History
Education
Skills
Summary of Transferrable Skills
Certification
Extra-curricular Activities
Awards
Languages
Timeline
Generic

Stephanie Chan

Summary

As my final year has arrived as a counselling student, I am driven to secure a placement where I can apply robust theoretical knowledge and hone my practical skills in a dynamic counselling environment . My primary objective is to contribute to clients' well-being by providing empathetic support, creating a safe space for self-exploration, and implementing evidence-based therapeutic techniques. Collaborating within a professional team is also essential to me, as I believe in the power of collective expertise and support.

I am eager to embark on this journey to further my professional development and play a crucial role in promoting positive change and resilience in the lives of those I support.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Language Teacher

The Japan Exchange And Teaching (JET) Programme
05.2021 - 08.2023
  • Developed students' language skills by implementing interactive and dynamic activities in the classroom.
  • Enhanced cultural understanding among students through engaging presentations, videos, and group projects.
  • Established a positive rapport with both students and teachers, fostering supportive relationships that contributed to students' success.
  • Collaborated with other teachers to design lessons that strengthened students' overall learning experiences.
  • Provided lessons for students ranging from age 6 to 15 in speaking and writing English language.

Inside Sales Representative: ANZ Market

UiPath
02.2020 - 07.2020
  • Collaborated with marketing team to develop targeted promotional campaigns that drove increased engagement from prospective customers.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Required an understanding of the business structure to work with Partners throughout the sale process all the way to closing.
  • Responsible for the whole sales cycle as well as work delegated from supervising Partner.

Sales Development Representative: ANZ Market

UiPath
09.2019 - 02.2020
  • Developed strong relationships with key decision-makers through consistent communication and rapport-building efforts.
  • Managed over 1000 leads and contacts using Salesforce software which required handling of confidential information and detailed data entry.
  • Optimized email campaigns to improve open rates, click-through rates, and lead conversions.
  • Liaised with different teams (including Field, Channel and Engineer teams) to improve efficiency in procedures.

Account Development Representative: ANZ Market

Nutanix Pty Ltd
12.2018 - 09.2019
  • Reached out to potential contacts and follow up with those who have inquired about products and services.
  • Actively listened to customers and partners and noted down all their background and situation information
  • Responsible for setting up quality meetings for customers and sales executives.
  • Boosted client satisfaction by providing exceptional account management and maintaining strong relationships with key decision-makers.

Account Development Representative: Hong Kong/Taiwan Market

Nutanix Pty Ltd
01.2017 - 12.2018
  • Built rapport quickly with prospects during initial meetings or calls by listening attentively to their needs and concerns.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Adhered to company policies, procedures and directives regarding standards of workplace behaviour in completing job duties and assignments.
  • Utilised advanced language proficiency to effectively communicate with clients.

Editorial Assistant

Sydney University Press
04.2016 - 06.2016
  • Supported senior editors with research and fact-checking to ensure accuracy in published articles.
  • Enhanced editorial quality by meticulously proofreading and editing content before publication.
  • Organised material, determined area of emphasis, and wrote stories according to prescribed editorial style and format standards.
  • Worked with authors to assist in article development and research.

Sales Assistant

Ocean Park
12.2015 - 02.2016
  • Increased sales by building strong customer relationships and providing excellent service.
  • Managed inventory to ensure optimal stock levels, minimising overstock and out-of-stock situations.
  • Supported store management with administrative tasks such as answering phone calls, training new employees, tracking weekly sales and maintained reflective reports.

Waitress

Conrad Hong Kong
12.2012 - 01.2013
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.

Hospitality Team Member

Zwirl Yogurt House
08.2012 - 10.2012
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers.
  • Ensured safety guidelines were followed by all team members to create a secure environment for customers and staff members.

Education

Master of Counselling And Psychotherapy -

Australian College of Applied Profession
Sydney, NSW
12.2024

Master of Publishing -

University of Sydney
Sydney, NSW
06.2016

Bachelor of Arts - Japanese Studies

University of Sydney
Sydney, NSW
12.2014

Higher School Certificate -

The Scots School Albury
Albury, NSW
12.2011

Skills

  • Understanding one's own emotions, strengths, weaknesses, and motivations
  • Accepting new ideas, perspectives, and experiences, and willing to consider different perspectives
  • Demonstrating strong communication skills
  • Confident in handling confidential information to professional standards
  • Supporting people to understand their potential and achieve their goals
  • Embraces and promotes cultural diversity and inclusivity

Summary of Transferrable Skills

  • Flexibility in adapting to individual' needs, adjusting plans, and incorporating new methods
  • Volunteering experience including Lifeline Counselling
  • Effectively manage caseloads, documentation, and scheduling client appointments
  • Working with people from diverse cultural backgrounds which fosters cultural awareness and sensitivity
  • Building rapport with clients and convey empathy by through communicating with diverse groups of people
  • Establishing trust, maintaining professional boundaries, and collaborating with clients and other professionals

Certification

  • Working with Children Check NSW & VIC - current
  • National Police Check VIC - current
  • 2022 Spring Lifeline Training Program - TELL Japan - current
  • LivingWorks Start - LivingWorks - current
  • Introduction to Gender Equality - Women's Health Victoria - current
  • Introduction to the Prevention of Gender Based Violence - Women's Health Victoria - current
  • Student Member - Psychotherapy and Counselling Federation of Australia - current
  • N2 Japanese Language Proficiency Certificate - current

Extra-curricular Activities

  • Lifeline Telephone and Chat Counsellor (2022 - present)
  • Provide assistance to the elderly to ensure their well-being
  • Offer support to those who are facing challenges with the English language
  • Demonstrate a high level of dedication to dancing

Awards

  • Nutanix Asia Pacific Sales Development Representative of 2018
  • Recognised Nutanix Sales Development Coach and Mentor
  • Nutanix Special Achievement Recognition for Training and Collateral Translation for Asia Pacific

Languages

Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Japanese
Full Professional
Korean
Elementary

Timeline

Assistant Language Teacher

The Japan Exchange And Teaching (JET) Programme
05.2021 - 08.2023

Inside Sales Representative: ANZ Market

UiPath
02.2020 - 07.2020

Sales Development Representative: ANZ Market

UiPath
09.2019 - 02.2020

Account Development Representative: ANZ Market

Nutanix Pty Ltd
12.2018 - 09.2019

Account Development Representative: Hong Kong/Taiwan Market

Nutanix Pty Ltd
01.2017 - 12.2018

Editorial Assistant

Sydney University Press
04.2016 - 06.2016

Sales Assistant

Ocean Park
12.2015 - 02.2016

Waitress

Conrad Hong Kong
12.2012 - 01.2013

Hospitality Team Member

Zwirl Yogurt House
08.2012 - 10.2012

Master of Counselling And Psychotherapy -

Australian College of Applied Profession

Master of Publishing -

University of Sydney

Bachelor of Arts - Japanese Studies

University of Sydney

Higher School Certificate -

The Scots School Albury
  • Working with Children Check NSW & VIC - current
  • National Police Check VIC - current
  • 2022 Spring Lifeline Training Program - TELL Japan - current
  • LivingWorks Start - LivingWorks - current
  • Introduction to Gender Equality - Women's Health Victoria - current
  • Introduction to the Prevention of Gender Based Violence - Women's Health Victoria - current
  • Student Member - Psychotherapy and Counselling Federation of Australia - current
  • N2 Japanese Language Proficiency Certificate - current
Stephanie Chan