STEPHANIE CHANG

• Responsibilities:
• Spearheaded the launch of the LIVE Agency business in the ANZ market from inception, collaborating with cross-functional teams to align and finalize local market research, fee policies, onboarding requirements, and regulatory compliance, ensuring the implementation of effective operational strategies
• Developed and presented an agency program pitch deck, successfully onboarding over 15 agencies from diverse local and global backgrounds, contributing to a remarkable growth from 0 to 100K in monthly revenue within less than 4 months
• Pioneered the establishment of the agency academy, offering educational sessions and materials to agencies and creators, and coordinated over 5 agency-related campaigns, thereby bolstering revenue growth
• Led the conception and execution of the agency growth strategy, including the organization of the inaugural ANZ industry branding event, agency workshops, and APAC&METAP regional agency summit
• These initiatives enhanced trust in TikTok LIVE among local agencies, spotlighting monetization opportunities for potential partners.
• Fostered an effective communication channel and cultivated professional relationships with external teams, facilitating support for agency business and related projects.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Achievements:

• Developed and presented an agency program pitch deck, successfully onboarding over 15 agencies from diverse local and global backgrounds, contributing to a remarkable growth from 0 to 100K in monthly revenue within less than 4 months
• Completed the launch of the LIVE Agency business in the ANZ market.

• Responsibilities:
• Oversaw the management of 50% of platform agencies daily, focusing on understanding their needs, fostering rapport, resolving issues, and providing strategic solutions to facilitate their steady growth on the platform
• Led and managed 7 core projects, collaborating with diverse teams across the organization to enhance partnership and retention with talents and agencies
• Established and supervised a team of 4 staff members to provide daily support for business partners
• Implemented a streamlined and agile training procedure, KPI performance tracking, and case management systems for internal staff
• Collected and analyzed data to monitor month-over-month performance of agencies and talents, enabling the implementation of effective strategies to drive revenue growth and content supply
• Initiated change management initiatives for agencies, facilitating their adaptation to new communication channels, educational systems, updated fee policies, and KPI targets
• Conducted in-depth research and analysis of market trends, industry insights, and competitor strategies to devise competitive partnership plans and effective strategies.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Achievements:
• Awarded Excellent Employee of the Year 2021
• Achieved a 94% increase in partnered talent agencies with a 20% increase in talent activeness on the platform

• Ensured the office schedule was upheld to meet daily business needs efficiently
• Managed database and records of clients' information meticulously
• Regularly updated and crafted marketing content across various social media platforms
• Delivered exceptional customer service by promptly addressing client concerns, forwarding messages, and confirming appointments as required.

• Responsibilities:
• Successfully achieved daily Key Performance Indicators (KPIs) by analyzing customers' needs and characteristics, applying appropriate sales skills to meet sales targets
• Engaged with a high volume of customers daily in a multitasking manner to consistently deliver high performance
• Collaborated with coworkers and stakeholders to ensure effective store organization, including stock maintenance, price checking, till reconciliation, and daily product displays.
• Achievements:
• Recognized as a "Good Ownership" staff member in the "heartbeat" staff competition.