Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Choi

Moranbah,Australia

Summary

Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.

Overview

4
4
years of professional experience

Work History

Guest Service Representative

Civeo
06.2025 - Current
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Managed check-in and check-out processes, ensuring smooth experience for guests.
  • Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
  • Handled customer complaints to satisfy and retain guests.

Administrative Officer

ESS Compass Group
11.2024 - 06.2025
  • Maintained files and filing, keeping sensitive information confidential.
  • Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
  • Basic use of Microsoft Office Excel for daily Administrative task.
  • Processed incoming mail and distributed to relevant departments or individuals.
  • Established professional and collaborative working relationships with company associates and external parties.
  • Resolved issues, escalating major conflicts and concerns to appropriate personnel.
  • Answered telephones to give information to callers, take messages, or transfer calls.
  • Created, maintained and entered information into databases.
  • Learnt to operate new office technologies as were developed and implemented.
  • Collaborated with team members to produce the best outcome.
  • Greeted visitors and callers and handled inquiries and directed them to appropriate persons according to needs.
  • Monitored daily operations in order to ensure efficient workflow processes were being followed.
  • Opened, read, route, and distributed incoming mail and other materials and answer routine letters.
  • Compiled and entered data into various databases to ensure accuracy and completeness.
  • Performed general office duties such as photocopying, faxing, mailing correspondence.

Aircraft Handler Officer

Star Aviation Services
03.2024 - 04.2025
  • Inventoried freight to facilitate proper accounting of cargo.
  • Reduced fuel consumption through precise calculations of required fuel loads for each flight segment.
  • Contributed to smooth flight operations by expertly marshalling aircraft during taxi, takeoff, and landing procedures.
  • Provided exceptional customer service when interacting with passengers during boarding, deplaning, or resolving luggage concerns.
  • Managed approximately over 100 incoming customers from 5 average flights per day.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Followed all safety guidelines when operating motorized vehicles such as tugs or loaders around the airport.
  • Monitored the loading of cargo onto planes ensuring that it is properly secured.
  • Regularly inspected aircrafts for damages or defects before take offs and landings.
  • Safely operated ground support equipment to transport aircraft and personnel on the ramp area.

Senior Customer Service Officer

Star Aviation Services
05.2023 - 04.2025
  • Created detailed reports summarizing key performance metrics related to customer service activities.
  • Interpreted product information effectively when advising customers on available options.
  • Reviewed incoming correspondence from customers, responding promptly and accurately as necessary.
  • Developed comprehensive training materials for employees on how best to handle challenging client situations.
  • Trained new staff members in the use of relevant systems and processes related to customer service operations.
  • Demonstrated advanced customer service skills, including problem solving and conflict resolution.
  • Monitored competitor activity, keeping abreast of industry developments impacting customers' needs.
  • Assisted in resolving complex customer issues by utilizing creative problem-solving strategies.
  • Followed up promptly on all unresolved cases from previous shifts.

Aged Care Worker

Azzindigicare Services
01.2022 - 02.2023
  • Assisted residents with daily living tasks, promoting independence and dignity.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Education

High School Diploma -

Casino High School
12.2021

Skills

  • Customer Support
  • Administrative support
  • Complaint Handling
  • Data entry
  • Customer Focus
  • Conflict Resolution
  • Critical Thinking
  • Prioritization
  • Team collaboration
  • Computer skills

Timeline

Guest Service Representative

Civeo
06.2025 - Current

Administrative Officer

ESS Compass Group
11.2024 - 06.2025

Aircraft Handler Officer

Star Aviation Services
03.2024 - 04.2025

Senior Customer Service Officer

Star Aviation Services
05.2023 - 04.2025

Aged Care Worker

Azzindigicare Services
01.2022 - 02.2023

High School Diploma -

Casino High School

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Stephanie Choi