Stephanie Coburn
Revesby
Summary
Dedicated customer-focused individual with 2 years of experience providing exceptional service to the public.
Offering strong interpersonal skills and a passion for customer service, eager to learn and develop new skills within this industry. Additionally, bringing the ability to adapt to new environments as well as work under pressure in a professional manner.
Overview
3
3
years of professional experience
Work History
Inventory Assistant
Petstock
06.2024 - Current
- Reporting discrepancies in inventory to manager for resolution.
- Monitoring expiration dates on products to ensure quality control.
- Improving inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Increasing warehouse productivity through effective teamwork, clear communication, and collaboration with colleagues.
- Completing replenishments for customer online orders.
- Repeatedly lifting up to 25kg.
Warehouse Assistant
Petstock
01.2024 - 06.2024
- Prepared orders for shipment by picking, packing, and labelling.
- Packaged and shipped orders accurately to provide quick delivery to customers.
- Maintained a clean workspace consistently by keeping aisles clear from obstructions ensuring workplace safety.
- Exceeding daily KPI's.
- Usage of an RF scanner.
Retail Sales Associate
Petstock
07.2022 - 01.2024
- Daily use of Pronto Software Point of Sales (POS) System.
- Answered incoming telephone calls to provide store, products and services information.
- Greeted customers and helped with product questions, selections, and purchases.
- Provided a clean and organised store environment to enhance overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Worked with other team members to achieve group targets.
- Developed trusting and honest relationships with customers.
- Collected payments and provided accurate change.
Dog Bather
Happy Go Puppy Grooming and More
02.2022 - 06.2022
- Greeted pet owners and provided information on available services, outlined costs and determined special needs of animals under care.
- Safely handled various breeds of dogs, ensuring their comfort throughout the bathing/drying process.
- Carefully clipped nails and trimmed hair around pads and paws, using a gentle approach for anxious pets.
- Cared for pets during owner absences.
- Supported health and safety by keeping areas/equipment clean, neat and properly sanitised.
- Enhanced customer satisfaction by providing gentle and thorough dog bathing services.
Education
No Degree -
Holsworthy High School
Holsworthy, NSW01-2022
Skills
- Team Collaboration Skills
- Attention to Detail
- Effective Communication
- Dedicated Work Ethic
- Problem Solving
- Time Management Skills
- Customer Service
- Emotional Intelligence
Timeline
Inventory Assistant
Petstock
06.2024 - Current
Warehouse Assistant
Petstock
01.2024 - 06.2024
Retail Sales Associate
Petstock
07.2022 - 01.2024
Dog Bather
Happy Go Puppy Grooming and More
02.2022 - 06.2022
No Degree -
Holsworthy High School
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