Stephanie Coupland
Mascot
Summary
Driven Retail Store Manager, working effectively and efficiently to ensure presentation of store, staff and customer service is carried out. Using exceptional interpersonal and organisational abilities to manage staff, direct reports and sales for smooth-running of multiple stores. Experienced with stand-alone stores as well as mall environments.
Overview
16
16
years of professional experience
Work History
Store Manager
Kikki.K
11.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Optimized store displays and appearance via strategic merchandising.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Managed store organization, maintenance, and purchasing functions.
- Completed routine store inventories.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
- Approved regular payroll submissions for employees.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Store Manager
Kikki K
06.2016 - 07.2020
- Worked closely with State Manager to maintain optimum levels of communication for the effective and efficient Management of Campbelltown and Airport Stores.
- Handled the day-to-day running of two stores (Campbelltown and Airport), ensuring high levels of customer service and store presentation.
- Managed all aspects of daily operations over two stores (Campbelltown and Airport) customer accounts with a combined annual budget of $2.5m.
- Managed team of 10-15 employees, overseeing the hiring, training, and professional growth of employees.
- Ensured adherence to Government and shopping centre regulations for continued company compliance.
- Created work schedules according to sales volume and number of employees.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Generated repeat business by delivering exceptional customer service and positive engagement.
- Reviewed performance data with Kepler to monitor and measure productivity, goal progress and activity levels.
- Managed inventory control, cash control and store opening and closing procedures.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Administrative Support Assistant
Super Green Tick
11.2014 - 03.2016
- Compiled Audit reports for program leaders.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Organized, stored and retrieved files to enhance daily operations and support clients needs.
- Prepared working papers, reports and supporting documentation for audit findings.
- Handled confidential information with discretion, maintaining trust among colleagues and clients alike.
- Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
Market Research Associate
National Field Services
08.2013 - 08.2014
- Overcame objections using friendly, persuasive strategies.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Performed cold calling and outreach to build sales pipeline.
- Escalated concerns or problem calls to management staff.
- Conducted surveys and documented all responses.
- Delivered information from script regarding surveys for on-demand phone project assignment.
- Explained questions in better detail for interviewees to allow truthful answers.
Barista
McDonald's
03.2009 - 08.2013
- Maintained supply levels in counter and customer areas to meet typical demands.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Developed and demonstrated skillful and creative latte art to engage customers.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Cleaned counters, machines, utensils and seating areas daily.
Reception Officer
Stowe Electrical
11.2010 - 12.2011
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Kept reception area clean and neat to give visitors positive first impression.
- Routed incoming mail and messages to relevant personnel without delay.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Provided essential support during periods of high workload or employee absences by maintaining flexibility in job duties performed.
- Supported office supply management through regular inventory audits, ordering necessary supplies when needed.
- Collaborated with team members to ensure smooth daily operations and a positive workplace environment.
- Maintained a professional and welcoming atmosphere in the reception area, contributing to a positive first impression for visitors.
- Served as a reliable point of contact for visitors, clients, and employees by maintaining open lines of communication and demonstrating exceptional interpersonal skills.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Scheduled office meetings and client appointments for staff teams.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Education
High School Certificate -
St Andrew’s Cathedral School
Sydney, NSW2009
Certificate II Hairdressing -
TAFE NSW
Ultimo, NSW2015
Certificate II Business Administration -
TAFE NSW
Ultimo, NSW2011
Skills
- Multiple-store management
- Visual merchandising
- Leadership and teamwork
- Problem solving
- Attention to detail
- Administrative support
- Proficient in Microsoft applications
- Exceptional organisation
- Product and Service Sales
- Staff training and development
- Interpersonal skills
- Exemplary customer service
- Communication
Timeline
Store Manager
Kikki.K
11.2020 - Current
Store Manager
Kikki K
06.2016 - 07.2020
Administrative Support Assistant
Super Green Tick
11.2014 - 03.2016
Market Research Associate
National Field Services
08.2013 - 08.2014
Reception Officer
Stowe Electrical
11.2010 - 12.2011
Barista
McDonald's
03.2009 - 08.2013
High School Certificate -
St Andrew’s Cathedral School
Certificate II Hairdressing -
TAFE NSW
Certificate II Business Administration -
TAFE NSW
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