Stephanie Courouzos
Melbourne,VIC
Summary
Results-driven and detail-oriented professional with extensive experience in training, supervising, and coordinating teams within the hospitality industry. Proven ability to manage schedules, streamline operations, and provide exceptional customer service. Strong communication and organizational skills, ensuring smooth daily operations. Seeking to leverage my leadership experience, problem-solving abilities, and administrative skills to contribute to a dynamic office environment.
Overview
5
5
years of professional experience
Work History
Crew Trainer
KFC
Melbourne, Victoria
02.2022 - Current
- Provided coaching and mentorship to foster a positive work environment among staff members.
- Resolved customer enquiries and concerns in a timely and professional manner, ensuring customer satisfaction and retention.
- Organised and allocated tasks to employees schedules, optimising resource utilisation to meet business objectives and ensure successful operation.
- Training crew to develop the ability to deliver high quality customer service via demonstration.
Basketball Referee
Eltham Wildcats Basketball Association
Melbourne, Victoria
03.2021 - Current
- Addressed and resolved disputes between teams and coaches.
- Collaborated with fellow referees and scorers to ensure that all rules were followed correctly throughout the duration of the match.
- Kept track of event times, including game times and elapsed time during game segments, starting and stopping play when necessary.
- Ensuring a high standard of gameplay is achieved through consistent and precise calls.
- Reacted to complex game situations quickly and effectively.
- Communicated effectively with coaches, players, and scorekeepers to maintain game flow.
Receptionist Administrator
Darren Jones Real Estate Agent
Melbourne, Victoria
10.2022 - 10.2025
- Greeted visitors warmly and ensured they had a positive experience.
- Assisted with administrative tasks such as filing documents, copying materials.
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
- Maintained confidentiality of sensitive information obtained through job duties.
- Utilised Microsoft Office Suite to create professional documents for internal use or external distribution.
- Followed scheduling guidelines to maximize efficiency when booking meetings or external events.
Education
Bachelor of Psychological Science - Psychology
Latrobe University
Bundoora, VIC12-2028
High School Diploma -
St Helena Secondary College
Eltham North, VIC11-2024
Skills
- Problem solving
- Customer service
- Time management
- Communication
- Multitasking
References
Hayden Marshall - Resteraunt Manager - KFC
Email: fjioffvfoi@gmail.com
Phone number: (040) 431-8828
Accomplishments
Close Adult Relationship Committee Officer
- Help recognise different things to improve within the subjects
- Gather opinions from students and express them in meetings with coordinaters and lecturers
Neuroscience Committee Officer
- Help recognise different things to improve within the subjects
- Gather opinions from students and express them in meetings with coordinaters and lecturers
Timeline
Receptionist Administrator
Darren Jones Real Estate Agent
10.2022 - 10.2025
Crew Trainer
KFC
02.2022 - Current
Basketball Referee
Eltham Wildcats Basketball Association
03.2021 - Current
Bachelor of Psychological Science - Psychology
Latrobe University
High School Diploma -
St Helena Secondary College
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