Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
Generic

Stephanie Cox

Wagga Wagga,NSW

Summary

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.

Overview

29
29
years of professional experience

Work History

Student Learning Support Officer

Department Of Education
09.2023 - Current
    • Helped students develop organisational, time management and study skills.
    • Worked with students from K - 6
    • Supported student physical, mental, and social development using classroom games and activities.
    • Supported classroom activities, tutoring, and reviewing work.
    • Supported student learning objectives through personalised and small group assistance.

Administration Officer/ Receptionist

Headspace Wagga Wagga
09.2009 - 10.2023
    • All reception duties, including phone answering, booking patients, computer data entry, client billing and banking
    • Warmly greet all patients, staff and visitors – both in person and on the telephone with dignity, and respect
    • Provide information as requested by patients/doctors/other staff
    • Appropriate support of patients by anticipating their anxieties, answer questions and assisting them when in distress
    • Operation, maintenance and security of the filing/scanning system
    • Respond to telephone, oral and written request for information
    • Manage sensitive inquiries with tact and discretion
    • Protect patients' rights by maintaining confidentiality of personal and financial information
    • Compose reports/correspondence as required
    • Assist in the set up and pack up of the clinic ensuring the rooms are left in a clean and tidy state at the end of each day
    • Maintenance of office equipment
    • Maintain stationery and other stock to determine inventory level
    • Medicare billing, transmission and prompt follow up of outstanding accounts
    • Reports to management as requested
    • Monitoring of GP and clinician diaries
    • Undertake continuing education as required to ensure job skills and knowledge remain current
    • Attend scheduled meeting, conferences and work related functions within and outside usual work hours including travel to other regions where stays overnight may be required
    • Contribute to a culture of continuous improvement by regularly reviewing administrative processes and procedures, and provide recommendations to improve efficiency
    • Contribute to Workplace Health and Safety (WHS) by complying with the Workplace Health and Safety Act 2011, and the organisations WHS management system
    • Other duties as directed.

Medical Receptionist (relief Position)

Dr Ettie Joubert
11.2009 - 12.2009
    • All office duties including appointments, invoicing, receipting and filing etc
    • Checking answering machine for messages and returning call as necessary
    • Answering the telephone on multi lined phone
    • Liaising with General Practices to make appointments for patients/gaining referrals
    • Maintaining confidentiality of patients information
    • Interaction with patients and reps
    • Checking and restocking Dr Joubert's desk and trays each day (pathology forms, admission books, stationary etc)
    • Set up of reception area, waiting room tea/coffee, keeping it tidy throughout the day
    • Changing backup tapes daily on the server
    • Liaise with Practice Manager regarding other duties as required
    • Genie is the medical software used
    • Ensuring that all new patients, you need to record, name, date of birth, contact phone numbers and referring doctor for appointments
    • Confirming the following day (or two) appointments
    • Faxing through requests for admission forms to the appropriate hospital
    • Ensuring equipment is turned off, any cabinets are locked and lights are turned off at the end of the day
    • Paperless specialist practice.

Receptionist (work Experience)

Hore and Davies Real Estate
01.2009 - 01.2009
    • Rental Payments
    • Assisted with Ingoing and Outgoing Inspections
    • Answered the telephone and directed calls to appropriate persons
    • Answered inquiries regarding open houses
    • Phoned clients regarding open houses and rental arrears
    • Shredded confidential documents
    • Filed receipts in numerical order
    • Daily postage
    • Assisted with vacate notices
    • Faxed maintenance reports
    • Microsoft Windows XP Professional
    • Rest Professional: rental payments, to find which property manager manages a particular property
    • Finding old outgoing/ingoing inspection reports in the archive boxes.

Sales Assistant

Grace Bros / Myer
01.1995 - 01.2009
    • Customer assistance
    • Helped customers locate products and checked store system for merchandise at other sites.
    • Communicate effectively with management and team members
    • Established rapport with customers using active listening and interpersonal skills.
    • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
    • Ordering stock and liaising with sales representatives
    • Rotation of stock
    • Operation of computerized register
    • Allocating tasks to other team members
    • Coach and mentor new and current team members
    • Share knowledge/ideas with team members
    • Achieve sales targets
    • Merchandise stock to company standards
    • Heads up approach to minimize theft
    • Organize and maintain work areas
    • Applied safe work practices and procedures
    • Valued member of Myer's Community Fund raising money for Kurrajong Waratah
    • Answering internal and external telephone calls in a prompt and polite manner
    • Telephone ordering
    • Responded to customer complaints
    • Input of information for Myer Bridal Registry
    • Obtained gifts required for Bridal Registry from other stores
    • Distributed Bridal Registry gifts after reconciled gift list was completed
    • Trained shoe fitter
    • Specialists sales person for the past 7 years
    • Noted for attention to detail, accuracy and presentation
    • Other duties as required.

Education

01.2022

Mental Health Services

TAFE NSW

TAFE NSW
01.2009

TAFE NSW
01.2009

TAFE NSW
01.2009

01.2009

Skills

  • Dependable and Responsible
  • Organisation
  • Verbal Communication
  • Decision-Making
  • Excellent Communication
  • Good Telephone Etiquette
  • Data Entry
  • Clerical Support
  • File Management
  • Scheduling

Volunteer Experience

1999, Calvary Private Hospital, General Assistant (non Nursing), Hand out menus Arrange flower Handle patient's non nursing requirements Other duties as required

References

Shane Thomas, Manager headspace, headspace Wagga Wagga, 02 6937 9000

Diane Macauley, Practice Manager, Dr Christopher Bailey, 0412 004 577

Timeline

Student Learning Support Officer

Department Of Education
09.2023 - Current

Medical Receptionist (relief Position)

Dr Ettie Joubert
11.2009 - 12.2009

Administration Officer/ Receptionist

Headspace Wagga Wagga
09.2009 - 10.2023

Receptionist (work Experience)

Hore and Davies Real Estate
01.2009 - 01.2009

Sales Assistant

Grace Bros / Myer
01.1995 - 01.2009

Mental Health Services

TAFE NSW

TAFE NSW

TAFE NSW

TAFE NSW

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Stephanie Cox