Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Cussen

Warwick,QLD

Summary

Adept at multitasking and staff development, I significantly enhanced operational efficiency at Spano's IGA Warwick. Leveraging expert product knowledge and superior customer service skills, I fostered strong vendor relationships and improved inventory management, contributing to a noticeable decrease in product waste. My proficiency in budgeting and financial management ensured cost-effective operations, underscoring my ability to meet and exceed employer expectations.

Overview

5
5
years of professional experience

Work History

Assistant Retail Manager

Spano's IGA Warwick
04.2021 - 10.2024
  • Monitored inventory management and assisted with accurate, cost-effective ordering processes.
  • Engaged directly with customers to offer assistance and resolve complaints.
  • Developed strong relationships with vendors and company representatives whilst ensuring product quality and quantity were in accordance with expectations.
  • Managed daily store operations, maintaining a clean, organized, and efficient working space for staff and customers alike.
  • Opened and closed location and monitored shift changes to uphold successful operations and communication.
  • Decreased monetary loss by monitoring the expiration dates of products and marking them down at appropriate times or removing from the shelves when expired.
  • Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
  • Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
  • Maintained, cleaned and organised department to provide positive shopping experience for customers and inspiring workplace for team members.
  • Collaborated with other departments to maintain an organised storage room and transitioning of stock.
  • Contributed to successful store audits by consistently adhering to company policies and procedures regarding cash handling, inventory control, and other operational processes.
  • Ordered appropriate quantities of stock in accordance with prior sales history as well as upcoming promotions for products.

Waitress

Bluebird Kitchen and Smokehouse
08.2019 - 04.2021
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Assisted with training new wait staff members to ensure proper procedures were followed at all times.
  • Answered customers' questions, recommended items, and recorded order information.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Education

High School Diploma -

Warwick State High School
Warwick, QLD
11-2020

Skills

  • Multitasking proficiency
  • Staff Training and Development
  • Delegation and Supervision
  • Goal Setting and Achievement
  • Budgeting and financial management
  • Product Knowledge Expertise
  • Merchandise Display
  • Customer Service
  • Problem-solving abilities
  • Computer Skills
  • Quality Control
  • Scheduling and Time Management

Timeline

Assistant Retail Manager

Spano's IGA Warwick
04.2021 - 10.2024

Waitress

Bluebird Kitchen and Smokehouse
08.2019 - 04.2021

High School Diploma -

Warwick State High School

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Stephanie Cussen