Stephanie Darmanin
Melbourne,VIC
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Leader
Triple Zero Victoria
Williams Landing, Vic
05.2021 - Current
- Maintained a positive work environment that promoted collaboration between team members.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Established clear expectations for employees, providing guidance when needed.
- Provided coaching and feedback on employee performance, encouraging professional development.
Assistant Team Leader
Triple Zero Victoria
Williams Landing, Vic
05.2020 - 05.2021
- Set goals and objectives for the team in line with organizational objectives.
- Managed employee relations including disciplinary actions if required.
- Maintained a positive working environment within the team by resolving conflicts between members as needed.
- Implemented effective strategies for resolving customer complaints in a timely manner.
- Provided technical support to team members when needed.
- Trained new employees on operational procedures.
- Assisted team leader in managing daily operations, delegating tasks and monitoring performance.
Police & SES Dispatcher
Triple Zero Victoria
Williams Landing, Vic
05.2019 - 05.2020
Police Calltaker
Triple Zero Victoria
Williams Landing, Vic
01.2018 - 05.2019
Skills
- Quality Improvement
- Coaching
- Team Supervision
- Goal Setting
- Performance Improvement
- Leadership
- Analytical Thinking
- Team motivation
- SOP Adherence
- People Management
Certification
- Successfully completed AIIMS training 2024
- Certificate II & III in Emergency Communications
Timeline
Team Leader
Triple Zero Victoria
05.2021 - Current
Assistant Team Leader
Triple Zero Victoria
05.2020 - 05.2021
Police & SES Dispatcher
Triple Zero Victoria
05.2019 - 05.2020
Police Calltaker
Triple Zero Victoria
01.2018 - 05.2019
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