Stephanie Di Francesco

• Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
• Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
• Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
• Supervised events from start to finish using effective crowd control methods.
• Collaborated with marketing team to promote the venue through social media campaigns, resulting in increased brand awareness.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Reference:

Carlo Caristi: CarloC@gradigroup.com.au

Virgilio Sabanal: virgilio@gradigroup.com.au

• Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
• Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
• Trained new staff members on company policies and procedures.

• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Maintained high safety standards to ensure secure workplace for all employees and visitors.

Reference: Sabine Aizbalta; aizbaltasabine@gmail.com