Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Stephanie Donovan

Lane Cove,NSW

Summary

Proven leader and former Cafe/Restaurant/Caterer Owner with a track record of enhancing customer satisfaction through meticulous attention to detail and exceptional client service. Skilled in small business operations and relationship building, successfully increased repeat business through strategic negotiation and effective team management. Demonstrates strong verbal communication and financial acumen.

Overview

30
30
years of professional experience

Work History

Cafe/rastaurant Owner

Self Employed
11.2017 - 05.2024
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed high-performing team of employees dedicated to achieving company goals.

Lead Caterer

Self Employed
01.2001 - 06.2020
  • Handled logistical details such as transportation, setup, cleanup, and equipment rentals for various events.
  • Increased repeat business through consistent delivery of high-quality food and attentive service at catered events.
  • Coordinated staffing schedules to ensure adequate coverage during peak periods without compromising service quality or employee satisfaction.
  • Enhanced event presentation by creating visually appealing food displays and arrangements.
  • Continuously improved catering offerings based on customer feedback, industry trends, and personal culinary expertise.
  • Reduced food waste by implementing proper inventory management and portion control techniques.
  • Maintained strict adherence to food safety guidelines, ensuring the health and well-being of all attendees at catered functions.
  • Provided friendly, courteous service to create memorable moments for guests.

Chef Supervisor

Stockland Retirement Villages
01.2001 - 01.2018
  • Streamlined food preparation processes for faster service times and better quality control.
  • Ensured consistent presentation of dishes by establishing plating standards and providing training to kitchen staff members.
  • Reviewed vendor contracts to negotiate better pricing on ingredients, lowering operational costs while maintaining quality standards.
  • Utilized seasonal ingredients in menu development, offering fresh options that appealed to customers'' preferences.
  • Developed creative and innovative menu items, resulting in increased sales and positive customer feedback.

Cafe/Deli Owner

Self Employed
05.1994 - 12.2000
  • Managed day-to-day business operations.
  • Established foundational processes for business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Recruitment
  • Customer Retention
  • Negotiation
  • Client Service
  • Attention to Detail

Languages

Italian
Native or Bilingual

Timeline

Cafe/rastaurant Owner

Self Employed
11.2017 - 05.2024

Lead Caterer

Self Employed
01.2001 - 06.2020

Chef Supervisor

Stockland Retirement Villages
01.2001 - 01.2018

Cafe/Deli Owner

Self Employed
05.1994 - 12.2000

Similar Profiles

CREATE PROFILE
Stephanie Donovan