Stephanie Dunstan
Alexander Heights,Australia
Summary
Experienced professional with 20+ years of customer service and sales experience in the medical industry. Dedicated to fostering a welcoming team atmosphere that positively impacts patients, while maintaining strong relationships with colleagues and upholding high customer service standards. Proficient in task prioritization, thriving under pressure, and advocating for effective planning and time management to drive business success. Demonstrates leadership through hands-on involvement in team tasks, problem-solving proactively, and seeking support when necessary. Experienced Practice Manager with a proven history of overseeing operations, establishing new clinics, and enhancing patient care. Skilled in managing multidisciplinary teams and implementing streamlined practice systems to optimize workflow and elevate patient satisfaction levels.
Overview
26
26
years of professional experience
Work History
Practice Coordinator
ECU Psychological Counselling Support
07.2021 - Current
- Coordinate administration for Psychological Counselling Support and Access & Inclusion, assisting students with diverse needs.
- Supervise admin staff and manage reception centres to ensure efficient, student-focused service.
- Oversee rosters, leave, performance, and staff development.
- Liaise with software vendors to maintain system functionality.
- Support Manager with operations, budget monitoring, problem-solving, and continuous improvement.
- Collaborate on web content and promotional materials.
- Develop and maintain policies and procedures manuals.
- Serve as Workplace Health and Safety (WHS) representative to promote safe work practices.
- Support accreditation compliance and standards.
- Cover reception during absences and troubleshoot system issues.
- Lead service improvements, staff onboarding, and mentoring.
- Psychological Counselling Support and Access & Inclusion
Practice Manager
ECU Student Health, Student Counselling and Equity
11.2019 - 07.2021
- Lead administrative support for Health, Psychological Counselling Support, Access & Inclusion, and Chaplaincy teams delivering diverse student services.
- Coordinate and implement co-management of three services under a new structure, enhancing operational efficiency.
- Manage admin team, oversee leave, rosters, performance, and training.
- Support budget monitoring and resource allocation with Managers.
- Drive quality assurance, accreditation, and clinical risk management initiatives.
- Champion continuous improvement via process reviews and staff mentoring.
- Oversee promotional materials and web content development.
- Promote a customer-focused culture aligned with the Customer Experience Strategy.
- Build collaborative relationships with stakeholders to support service delivery.
- Deliver exceptional customer service and improve service quality.
- Maximise efficiency through effective use of technology.
- Apply strategic problem-solving, risk management, and decision escalation.
- Ensure compliance with ECU policies, WHS, and EO standards.
- Operate within Student Life Directorate, providing enquiry, health, counselling, equity, chaplaincy, student success, and careers services.
- Collaborate with Student Wellbeing teams offering confidential counselling, equity, spiritual, and medical support.
- Employed to facilitate co-management of three services under a new structure, enhancing operational efficiency.
Consultant for Auditing, HR, Training and compliance
Dr Geoffrey Gild Family Practice
01.2018 - 01.2021
- Medicare/ billing audit
- Financial and Payroll
- Policies and Procedures
- Personnel Recruitment, Training and Management
- Stock control and stock take
- PIP and accreditation update and compliance
- General Practice
Practice Manager
Butler Family Practice- New Practice Setup
07.2019 - 11.2019
- Managed all operations of a GP clinic in line with RACGP and Medicare standards.
- Led QPA accreditation; wrote and implemented all clinic policies and procedures.
- Recruited, trained, and managed admin and clinical staff.
- Handled Medicare billing using Best Practice/Medical Director.
- Managed budgets, payroll, invoicing, and BAS via Xero/MYOB.
- Purchased equipment and consumables; negotiated supplier contracts and managed stock.
- Oversaw website updates and online presence; supported digital marketing and patient communication.
- Ran local marketing, social media, and referral outreach to grow patient base.
- Built partnerships with PHNs, pathology, and specialist networks.
- Improved workflows and systems to increase efficiency and patient satisfaction.
- Employed to set up new Practice
Operations Manager
Burswood Health Professionals
12.2012 - 07.2019
- Front Desk Supervision
- Financial and Payroll
- Maintain Front Desk System
- Policies and Procedures
- Personnel Recruitment, Training and Management
- Stock Control
- Marketing
- Third party Liaison (DVA, Workers comp, MVA, Medicare, Private Health funds)
- Typing (X-ray reports, Medicolegal reports, letters)
- Asset repairs and Maintenance
- Meetings (Schedule, agendas and minutes)
- Allied Health
- 10 Allied health practitioners & administration
Practice Manager
Hay Street Medical Centre
01.2012 - 12.2012
- Human Resources
- Financial
- Quality (AGPAL)
- Policies and Procedures
- Stock Control
- Third party Liaison (DVA, Workers comp, MVA, Medicare)
- Reception
- General Practice with Special Interest in Occupational Health and Mental Health
- 4 GPs, 2 Nurses and 4 administration staff
Practice Manager
Better Health Services Pty Ltd
07.2011 - 01.2012
- Human Resources
- Financial
- Quality
- Third party Liaison (DVA, Workers comp, MVA, Medicare)
- Reception
- General Office
- Stock
- 4 GP clinics and one Skin clinic. Set up skin clinic. Manager of 2 practices. Trained staff for all 5 clinics
Practice Manager
Mobile GP
01.2010 - 07.2011
- Human Resources
- Financial
- Quality
- Promotion and Advertising
- Clinical
- Third party Liaison (DVA, Workers comp, MVA, Medicare)
- General Office
- Stock
- Not for profit mobile GP clinic providing healthcare for the homeless and marginalised
- 4 GPs, 5 Nurses and 1 administration
Practice Manager/ Personal Assistant
Dr Geoffrey Gild Family Practice
01.1999 - 01.2010
- Personal Assistant
- Human Resources
- Financial
- Quality
- Clinical
- Third party Liaison (DVA, Workers comp, MVA, Medicare)
- Reception
- General Office
- Stock
- Solo GP
- 1 GP and 3 administration staff
Skills
- Practice Management
- Team Leadership
- Patient Management
- Policy Development
- WHS
- Project Management
- Student Services
- Communication
- Attention to Detail
- Administration
- Initiative
- Time Management
- Business Awareness
- Logical Approach
- Problem Solving and conflict resolution
- Teaching and Learning
- Schedule management
- Staff management
- Practice management
- Workflow management
- Policy implementation
- Records management
- Policy and procedure development
- Employee performance
- Strategic planning
- Payroll administration
- New hire training
- Staff development
- Budget oversight
- Supplies ordering
- Workflow planning
- Human resources
- Regulatory compliance
- Marketing
- Continuous improvement
- Policy development
- Medical personnel recruitment
- Client consulting
- Strategic business planning
- Resource management
- Resource allocation
- Hiring medical personnel
- Managing medical practices
- HIPAA and OSHA regulations
- Employee operations
- Clinical improvement initiatives
- Process improvement
- Decision-making
- Training and mentoring
- Staff supervision
- Critical thinking
- Patient relations
- Staff scheduling
- Patient education
- Problem identification
- Employee recruitment and hiring
- Employee performance evaluations
- Performance monitoring
- Multidisciplinary team collaboration
- Patient advocacy
- Patient education and counseling
- Records maintenance
- Quality control
- Electronic medical record software
- Clinical quality program standards
- Patient safety
- Process implementation
- Certified in CPR/AED
- Accreditation coordination
- Wellness services
- Administrative staff supervision
- Medicare compliance
- Risk management
- Information systems development
- Medical clinical procedures
- Quality assurance controls
Timeline
Practice Coordinator
ECU Psychological Counselling Support
07.2021 - Current
Practice Manager
ECU Student Health, Student Counselling and Equity
11.2019 - 07.2021
Practice Manager
Butler Family Practice- New Practice Setup
07.2019 - 11.2019
Consultant for Auditing, HR, Training and compliance
Dr Geoffrey Gild Family Practice
01.2018 - 01.2021
Operations Manager
Burswood Health Professionals
12.2012 - 07.2019
Practice Manager
Hay Street Medical Centre
01.2012 - 12.2012
Practice Manager
Better Health Services Pty Ltd
07.2011 - 01.2012
Practice Manager
Mobile GP
01.2010 - 07.2011
Practice Manager/ Personal Assistant
Dr Geoffrey Gild Family Practice
01.1999 - 01.2010
Similar Profiles
Liza LeBlancLiza LeBlanc
Social Worker Candidate at Crossroads Counselling & Psychological ServicesSocial Worker Candidate at Crossroads Counselling & Psychological Services
Duomma/Thomas HathawayDuomma/Thomas Hathaway
General Labor and Data Entry at Clearwater Counselling And Psychological ServicesGeneral Labor and Data Entry at Clearwater Counselling And Psychological Services
Mozelle EspirituMozelle Espiritu
Client Care Representative at Lifecare Centres - Psychological Counselling ServicesClient Care Representative at Lifecare Centres - Psychological Counselling Services
ADRIAN MARC HUMPHREYADRIAN MARC HUMPHREY
ORDER PICKER/RECEIVER/STEP UP MANAGER at COLES DISTRIBUTION CENTREORDER PICKER/RECEIVER/STEP UP MANAGER at COLES DISTRIBUTION CENTRE
Elouise HuntElouise Hunt
Dog Grooming Assistant at Groomed PawfectlyDog Grooming Assistant at Groomed Pawfectly