Stephanie Essex
Wandina,WA
Summary
Self-motivated and professional, successful in seizing viable opportunities for expansion and innovation in business.
Background in increasing profits, reducing costs and transforming customer service standards.
Experienced in leading and supervising teams.
Overview
17
17
years of professional experience
Work History
Café owner and operator
Go Health Geraldton
2014.12 - Current
- Managed day to day business operations.
- Accounting, data entry and payroll
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for safe and efficient business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Trained and motivated employees to perform daily business functions.
- Provided excellent customer service to a diverse clientele.
Office Administrator
Silvereye Legal
2021.04 - 2021.08
- Established foundational processes for efficient business operations for electronic and paper filing systems to comply with LPBWA.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Prepare and lodge court forms and statements.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Reconciled account files and produced monthly reports.
- Edited documents to improve accuracy of language, flow, and readability.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Austcycle/Westcycle Teacher
Accreditation Level
2012.08 - 2014.12
- Implementation, delivery & development of cycling skills programs to engage students from a variety of backgrounds.
- Assessed student progress and provided feedback to improve performance and establish skill success.
- Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills.
- Time management
- Basic bike maintenance
- Develop confidence and teach road safety and awareness to students
- Encourage community members to participate in cycling
- Nominated Community Coach of the year - Cycling 2013
Bookkeeper/BAS agent
Self Employed
2006.03 - 2014.12
- Payroll management and reporting.
- BAS preparation and reporting.
- Preparation of annual financial statements.
- Preparation and implementation of budgets.
- Liaising with clients, employees, auditors and accountants as required.
- Data entry.
- General administration duties.
- MYOB, Quickbooks & Xero accounting software packages.
- Managed and filed contracts, invoices and other documents associated with clients.
- Created and managed budgets for clients, streamlining financial operations.
Active After School Communities Coach
State Government
2006.03 - 2014.12
- Delivery of program targeting children who do not usually participate in sport.
- Implement and deliver lessons to engage students and encourage participation.
- Time management.
- Identify and adapt activities to suit different skills levels.
- Effective communication to build relationships with children from diverse backgrounds.
- Promoted good sportsmanship with participants on- and off-field.
- Developed and delivered effective and engaging coaching sessions to improve participation and attendance.
Education
Austcycle Teacher Accreditation Level 1 -
Department of Sport & Rec
Active After School Communities Level -
Department of Sport & Rec
Diploma of Combined Hairdressing -
South Metropolitan TAFE
Fremantle, WACertificate IV Accounting & Bookkeeping
North Metropolitan TAFE
Midland, WASkills
- Management Team Leadership
- Capital Expenditure Planning
- Marketing
- Adaptable and Flexible
- Effective Communicator and Public Speaker
- Business Administration
- Client Service
- Hiring and Staffing
Timeline
Office Administrator
Silvereye Legal
2021.04 - 2021.08
Café owner and operator
Go Health Geraldton
2014.12 - Current
Austcycle/Westcycle Teacher
Accreditation Level
2012.08 - 2014.12
Bookkeeper/BAS agent
Self Employed
2006.03 - 2014.12
Active After School Communities Coach
State Government
2006.03 - 2014.12
Austcycle Teacher Accreditation Level 1 -
Department of Sport & Rec
Active After School Communities Level -
Department of Sport & Rec
Diploma of Combined Hairdressing -
South Metropolitan TAFE
Certificate IV Accounting & Bookkeeping
North Metropolitan TAFE
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