Stephanie Faull
Highton,VIC
Overview
11
11
years of professional experience
Work History
Restaurant General Manager
KFC
01.2021 - Current
- Generated reports on Excel to analyze competitors and target markets
- Upheld all local COVID-19 safety protocols including increased sanitization, enforcing mask policies, and ensuring a limited capacity
- Managed and controlled all aspects of COGS, labour and direct cost controls including purchasing, inventory, productivity, and payroll to maximize efficiency and profitability
- Managing stock, accounting for waste, ordering and receiving stock
- Managing multiple employees on every shift including young staff
- Recruiting, direct and trained a team of 90+ team members
- Reporting OH&S issues and enforcing safety practices
- Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time
Area Safety Captain
KFC
01.2021 - Current
- Weekly Safety Inspections
- Training and Education
- Incident and Reporting and Investigation
- Monitoring PPE compliance
- Equipment Safety Checks
- First Aid Management
- Emergency Preparedness
- Weekly Safety Meeting – Monthly Area Safety Meetings with other Area safety captains
- Managing Distress
Assistant Restaurant Manager
KFC
01.2018 - 01.2021
Shift Supervisor
KFC
01.2016 - 01.2018
Team Member
KFC
01.2014 - 01.2016
Education
Certificate - Leading a Restaurant (Restaurant Manager)
Certificate - Leading Multiple Restaurants (Area Coaching)
Certificate - First Aid
09.2024
Bachelor’s degree - Psychological Science
Deakin University
01.2023
Diploma - Health Science
Deakin College
01.2020
VCE Completed -
Belmont High School
01.2016
Skills
- Time Management
- Training
- Hiring
- Interpersonal Skills
- Loyalty
- Mentorship
- Development
- Crisis Management
Personal Information
Date of Birth: 07/05/98
Awards
- Assistant Manager of the Year, KFC Australia Market 2, 2020
- Business Growth Finalist, KFC Australia Market 2, 2020
- Restaurant General Manager of the Year, Hosking Group, 2022
- Assistant Restaurant Manager of the Year, Hosking Group, 2021
- Customer Service Finalist, KFC Australia Market 2, 2023
- Customer Service Restaurant Manager of the Year, Hosking Group, 2023
References
Jess Degen, Area Coach, 0407999218, jess@kfcgeelong.com.au
Timeline
Restaurant General Manager
KFC
01.2021 - Current
Area Safety Captain
KFC
01.2021 - Current
Assistant Restaurant Manager
KFC
01.2018 - 01.2021
Shift Supervisor
KFC
01.2016 - 01.2018
Team Member
KFC
01.2014 - 01.2016
Certificate - Leading a Restaurant (Restaurant Manager)
Certificate - Leading Multiple Restaurants (Area Coaching)
Certificate - First Aid
Bachelor’s degree - Psychological Science
Deakin University
Diploma - Health Science
Deakin College
VCE Completed -
Belmont High School
Similar Profiles
Evelyn FantEvelyn Fant
Fast Food Cashier at KFCFast Food Cashier at KFC
Brooke AldrichBrooke Aldrich
Team Member at KFCTeam Member at KFC
Sean PedersenSean Pedersen
Management Trainee at KFCManagement Trainee at KFC
Md Akramuzzaman BhuyanMd Akramuzzaman Bhuyan
General Manager at KFCGeneral Manager at KFC
Chelsea LarkinChelsea Larkin
Trade Assistant at Fredericks FabricationsTrade Assistant at Fredericks Fabrications