Summary
Overview
Work History
Education
Skills
Formal qualifications
References
Timeline
Generic

Stephanie Fewster

Innaloo,Australia

Summary

Knowledgeable Operations Manager with solid foundation in optimising operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.

Overview

36
36
years of professional experience

Work History

Operations Manager

MercyCare
02.2023 - Current

I manage the Perth East and South East Aged Care Planning Regions including delivery of safe and quality Home Care services to clients receiving CHSP, HCP, STRC, private and brokered services. This includes the management of Harman Park Social Centre in Belmont and MercyCare's expanded Dementia Respite Centre in Maddington. I am responsible for all compliance and quality activities for the region as well as direct management of scheduling and oversight of client engagement.

Support Services Lead

MercyCare
06.2021 - 02.2023

Managed a team of Home Care Package and STRC Team Lead/Coordinators in delivering quality and safe services to clients, including those requiring complex and end of life care management with MDT involvement.

Program Manager Aged Care

Rise
09.2018 - 06.2021
  • Managed and supervised administrative and daily program operations, complying with policies and regulations. Programs included HCP, CHSP, NDIS, IHP and Private/Brokered Home Care Services.


Program Manager – Multiple Programs

Carers WA
06.2013 - 03.2018
  • Programs included: Hospital Program, Carer Advisory Service, Carer Representation. Carer Wellness and Systemic Policy and Individual Advocacy Advocacy and Engagement.
  • Meet all budgetary and reporting requirements to funding bodies, Board and Private sponsors.
  • Prepared tender proposal to Dept. for Communities for the successfully funded Be Job Ready and Carer Friendly Employer program.
  • Extended reach of programs into new regional areas.
  • Maintain networks with funding bodies, and sit on reference groups, often acting as proxy for the CEO.

Program Coordinator- Hospital Program

Carers WA
02.2010 - 06.2013
  • Management of the Prepare to Care Program funded by WA Health. Acted as deputy manager for other carer support programs.

Cardiac Rhythm Clinical Specialist

Medtronic
09.2007 - 02.2010
  • Role includes assisting Cardiologists at implant of cardiac rhythm devices
  • Also conducting patient clinics at all Public and Private Hospitals in Metro WA and some regional centres to conduct follow up
  • Provision of education to Cardiac Technicians and Cardiology nursing Staff
  • Acted as WA team leader, for the launch and implementation of remote monitoring for patients and carers in remote/regional WA

Director of and Sales Consultant

Medical Wise Pty Ltd
10.2002 - 09.2007
  • Formed in response to two previously represented companies through Edward Keller going to direct operations in Australia and approaching me to continue representing them

Territory Manager (WA/SA)

Edward Keller Australia
04.2000 - 10.2002
  • Sales and education role, representing various medical equipment companies
  • This position was made redundant due to Edward Keller closing their healthcare division

Registered, Clinical and Staff Development Nurse

Fremantle Hospital and Health Service
08.1988 - 04.2000

Completed Graduate RN program and went onto work in Surgical, Vascular, Medical and Intensive Care Units with rotations to Emergency Department and Coronary Care Unit.

Education

Advanced Leadership Program -

Women And Leadership Australia
Perth, WA
01-2019

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Employee relations and conflict resolution
  • Regulatory compliance
  • Process improvements
  • Staff training
  • Policies and procedures implementation
  • Business development

Formal qualifications

  • Diploma of Management: Community Leadership, MODAL, Western Australia, 01/01/13
  • Certificate of Critical Care Nursing, Sir Charles Gairdner Hospital, Western Australia, 01/01/97
  • Bachelor of Applied Science (Nursing), Curtin University of Technology, Western Australia, 01/01/88

References

Referees available on request

Timeline

Operations Manager

MercyCare
02.2023 - Current

Support Services Lead

MercyCare
06.2021 - 02.2023

Program Manager Aged Care

Rise
09.2018 - 06.2021

Program Manager – Multiple Programs

Carers WA
06.2013 - 03.2018

Program Coordinator- Hospital Program

Carers WA
02.2010 - 06.2013

Cardiac Rhythm Clinical Specialist

Medtronic
09.2007 - 02.2010

Director of and Sales Consultant

Medical Wise Pty Ltd
10.2002 - 09.2007

Territory Manager (WA/SA)

Edward Keller Australia
04.2000 - 10.2002

Registered, Clinical and Staff Development Nurse

Fremantle Hospital and Health Service
08.1988 - 04.2000

Advanced Leadership Program -

Women And Leadership Australia
Stephanie Fewster