Knowledgeable Operations Manager with solid foundation in optimising operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.
I manage the Perth East and South East Aged Care Planning Regions including delivery of safe and quality Home Care services to clients receiving CHSP, HCP, STRC, private and brokered services. This includes the management of Harman Park Social Centre in Belmont and MercyCare's expanded Dementia Respite Centre in Maddington. I am responsible for all compliance and quality activities for the region as well as direct management of scheduling and oversight of client engagement.
Managed a team of Home Care Package and STRC Team Lead/Coordinators in delivering quality and safe services to clients, including those requiring complex and end of life care management with MDT involvement.
Completed Graduate RN program and went onto work in Surgical, Vascular, Medical and Intensive Care Units with rotations to Emergency Department and Coronary Care Unit.
Referees available on request