Summary
Overview
Work History
Education
Skills
References
Personal Qualities
Certification
Timeline
Generic

Stephanie Foster

Rockville,Australia

Summary

Highly skilled in navigating complex regulatory environments with background in effectively developing and implementing compliance programs across various industries. Possess strong analytical, organizational, and communication skills, vital for interpreting legislation and ensuring adherence to legal standards. Demonstrated ability to lead teams towards maintaining operational integrity and minimizing risk, contributing to the creation of robust compliance cultures within organisations.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Compliance Manager

HomeCaring Brisbane City
12.2024 - Current
  • Provide oversight of all service delivery to ensure provider obligations are met in relation to the NDIS framework
  • Provide quality guidance and recommendations to all managers within the organisation, to improve service delivery, aiming to ensure compliance requirements and best practice models are met
  • Conduct internal audits of all participant documentation and files, facilities management documentation, WHS assessments
  • Manage and provide input to the continuous improvement register to strategically identify areas of improvement and implement follow up actions to be completed by senior management
  • Provide training and mentorship to Case Managers and Support Workers to ensure all role requirements are met and understood
  • Develop procedures for management and first line employees to ensure company policies are maintained and applied effectively to service delivery
  • Act as a team player and develop documentation on behalf of Case Managers who do not have the capacity to complete follow up actions in relation to internal audits completed
  • Training coordination and management to ensure all employees receive mandatory training to provide quality services
  • Complete management responses to incident reports, internal reports and compliance notes

Disability Case Manager / Toowoomba Regional Manager

HomeCaring Brisbane City
10.2023 - 12.2024
  • Provide person-centred Case Management to participants with physical, intellectual and complex mental health disabilities
  • Responsible for the regional management of the Toowoomba division, and direct line manager of over 40 Support Workers and Team Leaders
  • Work as part of the executive management team contributing to the development of organisational processes and compliance procedures, with purpose of improving service delivery
  • Collaborate with multi-disciplinary teams of stakeholders, informal supports, QCAT Appointed guardians and allied health services
  • Responsible for the development of individual assessments, care planning, risk assessments, progress reports, NDIS plan reports
  • Implementing strategies and procedures to ensure all services are provided within the NDIS framework and within WHS legislation
  • Management of high risk/serious incidents, including providing direct support to participants and workers, conducting reportable incident risk assessments and completing management reviews of incident reports that are provided to the NDIS Quality & Safeguards Commission within strict time-frames
  • Monitoring and improving service delivery to ensure that services are being provided in alignment with the participants identified goals and comply with NDIS legislation requirements
  • Making relevant and necessary referrals for participants wellbeing and health

Disability Support Manager

Blue Iris Support Services
Toowoomba, QLD
03.2023 - 10.2023
  • Company Overview: NDIS Service Provider
  • Promoted from an administration role into a client and staff management position
  • Direct line management of 24 support workers located in Toowoomba
  • Build relationships, provide case management and individual support for 7 NDIS Mental health disability participants – functioning in a high risk, high conflict environment
  • Regularly liaise with multidisciplinary external stakeholders
  • Develop client reports – End of plan reports, progress reports
  • Facilitate meetings with stakeholders and staff
  • Collaborate with Support Coordinators regarding data required for NDIS Plan reviews
  • Organise and coordinate staff development
  • Conduct house visits to maintain relationships, ensure engagement with participants and manage risks
  • Troubleshoot rostering issues and staff availability for multiple 24 hours shifts for a large support worker team
  • Booking of participant’s appointments – Health and Wellbeing appointments
  • Supporting the team by cover shifts when required – overnight and weekends
  • NDIS Service Provider

Administrative Assistant & Accounts Assistant

Blue Iris Support Services
Toowoomba, QLD
11.2022 - 03.2023
  • Company Overview: NDIS Service Provider
  • Responsible for reception and administration support for 3 offices located around Queensland
  • Worked independently to organise, develop and implement procedures and manuals for administrative role and maintenance of company assets
  • Maintained stock control and stock registers for PPE and consumables for NDIS properties
  • Oversight of maintenance register and organising access to multiple NDIS properties
  • Oversight of 3 busy email company accounts
  • Provide support to Accounts department – data entry and accounts payable/receivable
  • NDIS Service Provider

Full-time Carer of Family Member and Parental Duties

01.2015 - 01.2021

Administration Officer/Receptionist

Accrete Safety Training
01.2014 - 01.2016
  • Company Overview: Registered Training Organisation
  • Reception duties such as answering all incoming queries from students and businesses
  • Providing a high level of administrative support to staff
  • Management and training of new administrative staff
  • Processing EFTPOS payments
  • Creation of organisational procedures
  • Solely responsible for creating a step-by-step instruction manual for administrative staff to complete all required administrative duties
  • Assembly of all student certificates and student id cards
  • Prioritisation and delegation of all administrative tasks
  • Troubleshooting of IT systems and electronic database
  • Producing daily training folders to assist trainers with any paperwork or instructions required for each course
  • Rostering of instructors and divers for safety training
  • Answer, screen and process all incoming calls and emails
  • Creating invoices and delivering invoices using MYOB
  • Processing incoming payments and accounts receivable
  • Maintaining financial records within MYOB
  • Event coordinating for training courses such as organisation of catering
  • Responsible for applying for permits required for training such as flare permits
  • Ensuring all required permits are current for training to commence
  • Case management of student files
  • Registered Training Organisation

Administration Officer

Soil Engineering Services
01.2013 - 12.2013
  • High level of data entry
  • Reception duties, including responsibility for all incoming client queries received
  • Creating and compiling reports to deliver to clients and QLD roads
  • Responsible for the creation of client invoices and accounts receivables
  • Troubleshooting of IT systems and electronic database
  • Staff rostering
  • Maintaining client file records proficiently

Senior Administration Officer

Relationships Australia
01.2012 - 01.2013
  • Company Overview: Family Relationship Centre Darwin
  • Ensuring all clients receive a professional and helpful service whilst delivered in a positive manner
  • Reception duties conducted in the highly pressured and emotive setting of mediation between separated couples
  • Providing a high level of administrative support to staff
  • Management and training of staff
  • Creation of organisational procedures, and manuals
  • Experience in working with client records, including secure and confidential material
  • Prioritisation and delegation of tasks
  • Troubleshooting of IT systems and electronic database
  • Liaising with service providers and program managers
  • Answer, screen and process all incoming calls and manage or refer clients in crises
  • Co-facilitation of client information sessions
  • Representation of organisation at conferences
  • Intake and assessment of new clients
  • Case management of client files
  • Assisting clients with queries and concerns
  • Providing a high level of administrative support to staff
  • Management and production of organisational documents
  • Ensuring a professional and empathetic service when intaking new counselling clients
  • Responsible for booking of client sessions
  • Assisting in meetings by producing agendas and minutes
  • Family Relationship Centre Darwin

Finance Officer / Senior Administration Officer

Dreamedia Events
01.2010 - 01.2012
  • Management of all organisational accounts
  • Accounts Payable and Receivable
  • Reconciliation of finances monthly and end of financial year for (BAS) Australian Taxation Office
  • Helping with the coordination of large-scale events, e.g., Conferences, gala balls, international sporting event
  • Handling large quantities of money
  • Booking of client and staff accommodation and travel
  • Reconciliation of budgets and events accounts
  • Consulting with clients on the design aspects of their website
  • Creation of client websites and online registration systems
  • Management of freight and ensuring goods are received in a timely manner

Accounts Payable Officer - AO3

Northern Territory Government
01.2010 - 12.2010
  • Company Overview: Department of Business and Employment
  • Management and distribution of all customer emails sent to Northern Territory government accounts receivable/payable
  • Assisting customers with queries and concerns
  • Data entry
  • Department of Business and Employment

Office Administrator / Personal Assistant - AO3

Northern Territory Government
01.2009 - 01.2010
  • Company Overview: Department of Business and Employment
  • Provide high level of administrative support to Director of NT Property Management
  • Assisting with the creation and formatting of government policies and tenders
  • Scheduling of meetings and appointments
  • Taking minutes and scribing staff interviews
  • Department of Business and Employment

Receptionist

Australian Technical College
01.2009 - 09.2009
  • Conducting general reception duties
  • Student attendance management, file management and data entry
  • Organising and assisting with student training

Education

Bachelors Degree - Human Services, Counselling

University of Southern Queensland
Toowoomba, QLD
10.2022

Skills

  • Audits management
  • Compliance documentation
  • Training coordination
  • Incident response
  • Analytical problem solving
  • Risk analysis
  • Documentation and reporting
  • Conflict resolution
  • Decision-making
  • Care coordination
  • Client relationship management
  • Staff management
  • Administrative support
  • Office management
  • Accounting procedures
  • Stakeholder management
  • Client service delivery

References

  • Paris Hartman, Compliance Officer, HomeCaring Brisbane City, 0413 652 206
  • Tracey Utz, House Officer, HomeCaring Brisbane City, 0403 606 110
  • Kelly Hoffman, Manager, Relationships Australia, 0408 881 764, astro198@hotmail.com
  • Marie Reid, Manager, Accrete, 0417 835 609

Personal Qualities

  • Proactive and take initiative
  • Enthusiastic worker
  • Ability to work well with all types of people
  • Willingness to learn
  • Reliable and trustworthy
  • High level of social intelligence
  • Positive outlook on life
  • Responsible and mature
  • Ability to listen and take criticism constructively
  • Excellent analysis and critical thinking skills
  • Sensitive to others’ needs
  • Work well under pressure
  • Cheerful temperament

Certification

  • Full QLD Drivers Licence
  • Disability Worker Screening Card (Yellow)
  • Working with Childrens Card (Blue)
  • First Aid Certificate
  • CPR Certificate

Timeline

Compliance Manager

HomeCaring Brisbane City
12.2024 - Current

Disability Case Manager / Toowoomba Regional Manager

HomeCaring Brisbane City
10.2023 - 12.2024

Disability Support Manager

Blue Iris Support Services
03.2023 - 10.2023

Administrative Assistant & Accounts Assistant

Blue Iris Support Services
11.2022 - 03.2023

Full-time Carer of Family Member and Parental Duties

01.2015 - 01.2021

Administration Officer/Receptionist

Accrete Safety Training
01.2014 - 01.2016

Administration Officer

Soil Engineering Services
01.2013 - 12.2013

Senior Administration Officer

Relationships Australia
01.2012 - 01.2013

Finance Officer / Senior Administration Officer

Dreamedia Events
01.2010 - 01.2012

Accounts Payable Officer - AO3

Northern Territory Government
01.2010 - 12.2010

Office Administrator / Personal Assistant - AO3

Northern Territory Government
01.2009 - 01.2010

Receptionist

Australian Technical College
01.2009 - 09.2009

Bachelors Degree - Human Services, Counselling

University of Southern Queensland

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Stephanie Foster