STEPHANIE GLOVER
Leanyer,NT
Summary
Versatile Administration Officer skilled in managing diverse tasks and competing priorities on daily basis. Practiced at driving improvements to quality, productivity and service, demonstrated over 10 years of administrative experience. Excellent communicator & exceptional interpersonal skills that contribute to a positive working environment.
Overview
17
17
years of professional experience
Work History
Administration Officer
Territory Hands
, NT
12.2020 - Current
- Scheduling patient appointments
- Attending to numerous incoming calls & emails
- Processing patient billing and receipting
- Maintaining patient security & confidentiality
- Development & implementation of new policies & procedures
- Assist with management of ageing debts
- Managing clinic stock (ordering, stocktakes, budgets)
- Maintaining diaries and calendar bookings for practitioners
- Updating and maintaining patient records
- General administration support and organisation
- Liaising with clinicians and third parties
- Management of medical supplies
- Processing health fund claims and payments
Medical Receptionist
Aware Women’s Health SA
09.2018 - 03.2019
- Provided administrative, secretarial and marketing support to Health Professionals (Gynecologists, Psychiatrist, Physiotherapist & Women’s Health GP’s)
- Attending to phone calls, appointments and enquiries
- Greeting and communicating with patients and tending to enquiries
- Managing online appointment bookings
- Liaising with Hospitals and other medical practitioners
- Management of business CRM platform and communications
- Managing online operation billing
- Reception duties and everyday banking
- Maintained current and accurate medical records for patients.
Personal Assistant
Orthopaedics SA, Dr Andrew Mintz
03.2014 - 09.2018
- Providing secretarial support to Dr Andrew Mintz (Orthopaedic Surgeon)
- Managing a high pressure, high volume Orthopaedic practice, liaising with patients, hospitals, Workcover case managers, Physio’s and various other health practitioners as required
- Organising elective and emergency operation lists
- Online operation billing using Eclipse
- Patient billing
- Reception duties and everyday banking
- Displayed absolute discretion at handling confidential information
- Oversaw personal and professional calendars and coordinated appointments for future events.
Belmore Nurses/Health Recruitment Consultant
Extrastaff
01.2010 - 01.2014
- Rosters & allocations for all Health staff
- Candidate floats
- Sourcing candidates & screening
- Interviewing/Reference checks /Inductions
- General reception & administrative duties
- Business development
- Monthly Reporting
- Staff Training
Consultant/Product Coordinator
Phil Hoffmann Travel/Clipsal Cruise
01.2008 - 01.2010
- Managed the Clipsal telephone switchboard as well as database
- Carried out day-day-day duties accurately and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Offering personal travel advise and suggestions to ensure clients expectations are met and exceeded
- Produced itineraries detailing correct travel details
- Issued travel insurance to clients
- Assisted in booking flights/accommodation/transfers
- Participated in meetings, travel functions and industry famils
- Coordinate wholesale projects to ensure a prompt and successful completion
Finance Assistant
Phil Hoffmann Travel
01.2007 - 01.2009
- Payments to suppliers
- Liaising with hotel bookings
- Working closely with consultants
- Banking and bank reconciliation
- BSP Ticketing
- Entering commission into bookings
Executive Level Concierge
Hilton Atlanta
01.2005 - 01.2007
- Greeting and registering guests
- Closing out guest accounts upon completion of stay
- Responsible for pre registrations and room blocks
- Handling all pre arrival special reservation request
- Personal Assistant for corporate clients
- Providing guests with tourist information of Atlanta, tour arrangements and hotel/airline reservations
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Identified issues, analyzed information and provided solutions to problems.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
Current Drivers Licence - 1424992
Provide CPR
2022
Advanced Diploma of Tourism Management - undefined
TAFE SA
2006
SACE Certificate -
Sienna College
2003
Skills
- Strong attention to detail
- High level of energy and motivation
- Excellent people skills
- Valuable and profound computer skills
- Capable of analyzing situations, making decisions and taking appropriate action
- Ability to follow directions and display initiative
- Confident telephone voice and manner
- Ability to work independently and in team environment
- Problem Sensitivity
- Customer Satisfaction
References
Emma Green, Practice Manager– Aware Women's Health
0412 234 716
Kaye-Lee Stuart, Practice Manager - Orthopaedics SA
0433 337 956
Timeline
Administration Officer
Territory Hands
12.2020 - Current
Medical Receptionist
Aware Women’s Health SA
09.2018 - 03.2019
Personal Assistant
Orthopaedics SA, Dr Andrew Mintz
03.2014 - 09.2018
Belmore Nurses/Health Recruitment Consultant
Extrastaff
01.2010 - 01.2014
Consultant/Product Coordinator
Phil Hoffmann Travel/Clipsal Cruise
01.2008 - 01.2010
Finance Assistant
Phil Hoffmann Travel
01.2007 - 01.2009
Executive Level Concierge
Hilton Atlanta
01.2005 - 01.2007
Current Drivers Licence - 1424992
Provide CPR
Advanced Diploma of Tourism Management - undefined
TAFE SA
SACE Certificate -
Sienna College