Summary
Work History
Education
Skills
Timeline
Generic

Steph Gollan

Woombye

Summary

Super Flexible and ready to work!

A dedicated and adaptable professional with a strong commitment to excellence, a passion for continuous learning. I am a reliable team player who thrives in dynamic work settings and excels under pressure. Ready to leverage extensive experience and enthusiasm to make a valuable contribution to the workplace.

Work History

Retail Worker

Market
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Hair Dresser

Whyld Hair
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
  • Processed payments, entering sales in register for prompt customer service.
  • Answering phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and colour options.
  • Collaborated with colleagues to create unique hairstyles for special events such as weddings and fashion shows.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Used social media platforms to promote salon and services.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Maintained regular client list and successfully handled walk-in customer
  • Offered professional services such as cuts, colour and style services

Cafe

Ex Servos
  • Preparing,serving food and beverages for consumption on the premises
  • Taking customers' food and beverage orders
  • Operating cash registers, accepting payments and preparing sales invoices
  • Clearing away used dishes and cutlery from tables when customers are finished
  • Cleaning and preparing tables for use
  • Washing dishes, cutlery and cooking utensils
  • Maintained a clean and organized café environment, adhering to health and safety regulations.
  • Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.

Hotel Front Desk Clerk

Sinclair's
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.
  • Managed a high volume of calls, directing guests to appropriate departments and services.
  • Maintained a clean and organized front desk area, creating a welcoming environment for guests.
  • serving food and beverage's for guests in our continental breakfast

Education

Certificate III - Hair Dressing

Kiama College
Bomaderry, NSW

Skills

  • Quick Learner
  • Positive attitude
  • Friendly and reliable
  • Work well in fast paced environments
  • Attention to detail

Timeline

Retail Worker

Market

Hair Dresser

Whyld Hair

Cafe

Ex Servos

Hotel Front Desk Clerk

Sinclair's

Certificate III - Hair Dressing

Kiama College

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Steph Gollan