Stephanie Gorman
St Kilda East,VIC
Summary
Eager and adaptable online medical sales professional seeking to transition into a field-based role. Possesses a strong foundation in sales techniques and customer relationship management cultivated through online channels. Excited to apply these skills in a face-to-face setting, with a keen interest in expanding product knowledge and driving results in a new territory.
Overview
3
3
years of professional experience
Work History
Online Medical Representative - Specialty Products
Mayne Pharma
02 2024 - Current
- Conducted virtual product demonstrations, presentations, and training sessions to educate clients about the features, benefits, and applications of specialty medical products.
- Provided ongoing support to clients by addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Stayed informed about industry trends, competitor activities, and customer needs to identify opportunities for product improvement and market expansion.
- Demonstrated comprehensive product expertise during sales calls, addressing client questions with confidence and authority.
- Analysed customer feedback to identify areas for improvement in service delivery.
- Proactively managed client correspondence and recorded tracking and communications.
- Assisted physicians with patient education efforts, providing resources and support as needed.
- Used SalesForce to maintain company database with essential account and sales information.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
Nutritionist & Personal Trainer
Vision Personal Training Brighton/Self Employed
07.2022 - 07.2023
- Actively approached potential clients, provide information about gym facilities and membership options, aim to convert inquiries into membership sales
- Built rapport with potential and existing members, answering questions, addressing concerns and creating a positive experience to encourage membership sign up
- Understanding of gym services, equipment, classes and membership packages and effectively communicating benefits of joining the gym
- Actively seemed out potential leads through outreach and community event to expand the gyms member base
- Conducted one on one consultations with clients to assess their dietary habits, health goals, and nutritional needs
- Provided personalised nutrition advice and guidance based on individual requirements.
Medical Administrator
Melbourne Gastro Oesophageal Surgery
02.2021 - 06.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Education
Bachelor of Applied Science (Nutrition) -
La Trobe University
Bundoora, VIC2023
Genazzano FCJ College
Kew, VIC2017
Skills
- Demonstrated ability to learn quickly and adapt to new environments
- Excellent organisational and time management skills
- Enthusiastic and proactive approach to challenges
- Solid understanding of pharmaceutical products and industry trends
- Understanding Medical Terminology
- Sales skills
- Cold calling experience
Accomplishments
- Achieved Dux VCE 3/4 Food Studies, Genazzano FCJ College
Timeline
Nutritionist & Personal Trainer
Vision Personal Training Brighton/Self Employed
07.2022 - 07.2023
Medical Administrator
Melbourne Gastro Oesophageal Surgery
02.2021 - 06.2022
Online Medical Representative - Specialty Products
Mayne Pharma
02 2024 - Current
Bachelor of Applied Science (Nutrition) -
La Trobe University
Genazzano FCJ College
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