Stephanie Green
Wellard,WA
Summary
Hospitality appreciator with a passion to provide a high quality, personable service. I have seven years of experience working in a different range of venues and juggling positions from Bartender, Waitress to All-Rounder.
With a resume which includes places such as Rottnest Island, Broome and Lizard Island, I am accustomed to providing top tier service to guests in all different settings.
Frequently described as a “bubbly people-person", this is just a small extension of the enthusiasm I bring to the team.
Overview
3
3
years of professional experience
Work History
Food and Beverage Team Leader
Delaware North
08.2023 - 08.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Host beverage focused events for guests such as gin tastings and cocktail classes.
- Developed a positive work environment by fostering open communication and teamwork among staff members.
- Addressed guest concerns promptly and professionally, ensuring high levels of customer retention and loyalty.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Improved customer satisfaction by implementing efficient food and beverage service strategies.
- Created eye-catching visual displays for merchandising purposes, boosting impulse sales of featured products.
- Train new staff members and oversee operations of the venue during service.
- Craft new cocktails for the menu, and keep the beverage list updated in alignment with customer requests.
Bartender and Section Waitress
Bistro C
10.2022 - 05.2023
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Stayed up to date and well informed on the menu and daily specials.
- Run a section of up to seven tables at a time while adhering to strict seating times and dining time frames.
- Kept bar presentable and well-stocked to meet customer needs.
Food and Beverage Attendant
Papa Fuego
05.2022 - 09.2022
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Rotating position of both bartender and waitress keeping skills in both areas sharp.
- Increased knowledge in South American wines and spirits.
Bar Supervisor
Samphire
02.2021 - 03.2022
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Closed out cash register and prepared cashier report at close of business.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Completed bar opening and closing procedures.
- Servicing a wide range of events and functions e.g. Rottnest Channel Swim, Ripcurl Rottnest Surf Search crew party, weddings, corporate.
- Communicate with staff in regards to rostering and shift running plans.
Education
Cert IV in Hospitality
Canterbury Technical Institute
Brisbane, QLD07-2023
Business Administration
North Metropolitan TAFE
Perth, WA02-2019
Skills
- Drink presentation
- Food safety compliance
- Allergen awareness
- Food pairing
- Menu development
- Food and beverage operations
- Ordering supplies
- Teamwork and collaboration
- Customer service
- Attention to detail
- Multitasking ability
- Verbal and written communication
Timeline
Food and Beverage Team Leader
Delaware North
08.2023 - 08.2024
Bartender and Section Waitress
Bistro C
10.2022 - 05.2023
Food and Beverage Attendant
Papa Fuego
05.2022 - 09.2022
Bar Supervisor
Samphire
02.2021 - 03.2022
Cert IV in Hospitality
Canterbury Technical Institute
Business Administration
North Metropolitan TAFE
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