Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Harwood

East Perth ,WA

Summary

Dynamic hairstylist with a proven track record at Jack of All Fades, excelling in client consultations and advanced haircutting techniques. Renowned for building lasting relationships and enhancing client satisfaction, I consistently increased salon revenue through effective upselling and personalized services, ensuring a loyal clientele and a thriving business environment.

Overview

14
14
years of professional experience

Work History

Hairstylist

Jack of All Fades
04.2022 - 01.2025
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Educated customers on products to maximize benefits.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Resolved guest complaints about service or style.
  • Counted and documented opening and closing cash amounts daily.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Determined appropriate hair treatments based on conditions and textures.
  • Organized sales area and work station to showcase products and boost sales.
  • Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
  • Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
  • Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
  • Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
  • Distributed business cards outside of salon to generate new business.
  • Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
  • Adapted hairstyling techniques to accommodate clients' diverse needs and preferences.
  • Conducted hair and scalp analysis to recommend suitable treatments, improving hair health.
  • Assisted in training new stylists, sharing knowledge and ensuring high standards of service.
  • Organized and participated in local beauty events, enhancing salon's community presence.
  • Educated clients on proper hair care and recommended products suited to their hair type.
  • Developed loyalty program, encouraging repeat visits and fostering strong client base.
  • Customized hair color formulations to create unique looks and enhance client's appearance.
  • Initiated referral program, significantly increasing new client acquisition.
  • Leveraged social media platforms to showcase work and attract broader clientele.
  • Implemented feedback system, leading to improved service quality and customer experience.
  • Provided exceptional customer service, ensuring client satisfaction and repeat business.
  • Negotiated with suppliers to obtain high-quality products at competitive prices.
  • Stayed up-to-date with industry trends and techniques through continuous education and workshops.
  • Maintained clean and organized work station, complying with health and safety standards.
  • Built rapport with clients to understand their style preferences and hair care routines.
  • Increased client base with innovative hairstyling techniques and trends.
  • Managed inventory of hair care products and tools, ensuring availability of necessary items.
  • Collaborated with salon team to organize promotional events, driving increased foot traffic.
  • Answered phone calls and emails to schedule client appointments.
  • Streamlined appointment scheduling, minimizing wait times and optimizing stylist availability.
  • Enhanced salon's reputation by consistently delivering personalized and high-quality haircuts and styling.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Maintained regular client list and successfully handled walk-in customers.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Developed loyal following of clients by providing high-quality services.
  • Used social media platforms to promote salon and services.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Developed creative techniques to provide clients with latest hairstyles.
  • Offered professional cuts, color services and extensions to salon customers.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Demonstrated thorough knowledge of all salon products and services.
  • Utilized latest techniques in balayage, ombre, highlights and color correction.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Increased revenue through effective customer service and inventory management.
  • Trained new cosmetologists on makeup and skincare products and techniques.
  • Trained salon staff in traditional and innovative haircutting techniques and salon management.

Hairstylist

Salon Owner
01.2011 - 03.2022
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Educated customers on products to maximize benefits.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Resolved guest complaints about service or style.
  • Counted and documented opening and closing cash amounts daily.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Determined appropriate hair treatments based on conditions and textures.
  • Organized sales area and work station to showcase products and boost sales.
  • Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
  • Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
  • Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
  • Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
  • Distributed business cards outside of salon to generate new business.
  • Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
  • Adapted hairstyling techniques to accommodate clients' diverse needs and preferences.
  • Conducted hair and scalp analysis to recommend suitable treatments, improving hair health.
  • Assisted in training new stylists, sharing knowledge and ensuring high standards of service.
  • Organized and participated in local beauty events, enhancing salon's community presence.
  • Educated clients on proper hair care and recommended products suited to their hair type.
  • Developed loyalty program, encouraging repeat visits and fostering strong client base.
  • Customized hair color formulations to create unique looks and enhance client's appearance.
  • Initiated referral program, significantly increasing new client acquisition.
  • Leveraged social media platforms to showcase work and attract broader clientele.
  • Implemented feedback system, leading to improved service quality and customer experience.
  • Provided exceptional customer service, ensuring client satisfaction and repeat business.
  • Negotiated with suppliers to obtain high-quality products at competitive prices.
  • Stayed up-to-date with industry trends and techniques through continuous education and workshops.
  • Maintained clean and organized work station, complying with health and safety standards.
  • Built rapport with clients to understand their style preferences and hair care routines.
  • Increased client base with innovative hairstyling techniques and trends.
  • Managed inventory of hair care products and tools, ensuring availability of necessary items.
  • Collaborated with salon team to organize promotional events, driving increased foot traffic.
  • Answered phone calls and emails to schedule client appointments.
  • Streamlined appointment scheduling, minimizing wait times and optimizing stylist availability.
  • Enhanced salon's reputation by consistently delivering personalized and high-quality haircuts and styling.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Maintained regular client list and successfully handled walk-in customers.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Developed loyal following of clients by providing high-quality services.
  • Used social media platforms to promote salon and services.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Developed creative techniques to provide clients with latest hairstyles.
  • Offered professional cuts, color services and extensions to salon customers.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Demonstrated thorough knowledge of all salon products and services.
  • Utilized latest techniques in balayage, ombre, highlights and color correction.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Increased revenue through effective customer service and inventory management.
  • Trained new cosmetologists on makeup and skincare products and techniques.
  • Trained salon staff in traditional and innovative haircutting techniques and salon management.

Education

South Fremantle High
Fremantle Tafe

Skills

  • Quick learner
  • Client consultation
  • Appointment scheduling
  • Hair styling techniques
  • Relationship building and management
  • Advanced communication skills
  • Highly motivated self-starter
  • Hair extensions
  • Men and women haircuts
  • Strong leader
  • Highlights and lowlights
  • Natural hair care
  • Customer education
  • Hair analysis
  • Social media promotion
  • Appointment coordination
  • Styling tools
  • Cuts for women
  • Sales expertise
  • Outstanding client retention
  • Balayage technique
  • Updo styling
  • Hair straightening
  • Continuing education
  • Sanitation practices
  • Color corrections
  • Chemical safety
  • Creative coloring
  • Foiling expertise
  • Cosmetology
  • Staff management
  • Business management
  • Color principles
  • Photoshoot hairstyling
  • Hair maintenance expert
  • Curly hair specialist
  • Scalp treatments
  • Hair removal
  • Bridal makeup application
  • Eyebrow styling
  • Barbering techniques
  • Razor cutting expert
  • Trend expert
  • Endurance
  • Texture services
  • Networking expertise
  • Industry trend analysis
  • Customer buying habits
  • Team leadership
  • Conflict resolution skills
  • Safety compliance
  • Advanced haircutting techniques
  • Training and development
  • Marketing
  • Dry cutting techniques
  • Retail sales strategies
  • Props handling
  • Salon maintenance
  • Customer loyalty building
  • Photoshoot styling
  • Customer consulting
  • Hair artistry professional
  • Texturizing and thinning
  • Precision cutting
  • Hair hydration treatments
  • Workstation cleaning

Timeline

Hairstylist

Jack of All Fades
04.2022 - 01.2025

Hairstylist

Salon Owner
01.2011 - 03.2022

South Fremantle High

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Stephanie Harwood