Stephanie Hausin
Woodroffe,Australia
Summary
Experienced and results-driven professional with a strong background in healthcare administration, employment services, and recruitment. Adept at managing complex caseloads, maintaining compliance with policies, and delivering exceptional support to clients and stakeholders. Proficient in streamlining processes, leveraging data-driven decision-making, and fostering collaborative relationships to achieve organizational goals. Skilled in NDIS navigation, client advocacy, and linking individuals to community resources. Expertise includes full-cycle recruitment, program development, reporting, and administrative coordination. Committed to promoting inclusivity, optimizing service delivery, and ensuring high-quality outcomes in healthcare and administrative environments. Seeking a secure and responsible career opportunity to fully utilize training and skills, while making a significant contribution to the success of the company.
Overview
8
8
years of professional experience
Work History
Employment Consultant
GTNT Employment Services
Darwin, NT
11.2024 - Current
- Deliver personalized, one-on-one support to job seekers, guiding them through job preparation, placement, and post-placement support to achieve sustainable employment outcomes.
- Mentor and coach clients to overcome barriers such as skills gaps and lack of experience, while developing tailored job search strategies, including resume writing and interview preparation.
- Build and maintain strong relationships with local employers to identify suitable opportunities, matching clients to roles that align with their skills and aspirations.
- Manage a caseload effectively, ensuring compliance with guidelines using JobActive and ESS systems to track progress and maintain accurate records.
- Achieve placement targets through proactive engagement with job seekers and employers, offering ongoing support during the first 26 weeks of employment.
- Promote client development by fostering soft skills, facilitating training opportunities, and collaborating with external service providers.
- Contribute to community workforce initiatives and ensure timely delivery of services while maintaining high levels of organization, adaptability, and client satisfaction.
Local Area Coordinator (LAC)
National Disabilities Insurance Scheme (NDIS)
Brisbane
04.2024 - 10.2024
- Collaborate with individuals to identify and establish personal goals, providing actionable guidance to achieve desired outcomes.
- Facilitate informed decision-making by empowering individuals to navigate systems and develop self-advocacy skills.
- Offer expertise in disability rights and services, ensuring individuals understand and effectively navigate the NDIS framework.
- Support the development, implementation, and optimization of NDIS plans, including reassessments and plan variations.
- Monitor plan outcomes through regular evaluations, linking individuals to relevant community resources and support services.
- Maintain accurate records and ensure compliance with administrative and reporting requirements to achieve client-centered outcomes.
Recruitment Consultant
Healthcare Australia
06.2021 - 04.2024
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives
- Supported management in developing and implementing personnel policies and procedures
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables
- Coordinated incoming job requisitions and applications
- Specialized in recruiting well-qualified clinical candidates
- Verified applicant references and employment details
- Promptly corresponded with applicants and coordinated and conducted interviews
- Explained human resources policies, procedures, laws, standards and regulations to each employee
- Utilized social media sites to recruit new employees
- Scheduled interviews with other healthcare professionals
- Worked with healthcare employees to determine specific job qualifications
- Pre-screened resumes prior to sending to corporate hiring managers for consideration
- Partnered with management to ascertain hiring needs and subsequently provide candidate recommendations
Employment Specialist
Salvation Army
09.2020 - 06.2021
- Assisted clients in building successful job search strategies
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education and employment history
- Helped determine possible vocations and build application documents
- Worked with job seekers to determine job targets based on skills and personality
- Maintained modern and technologically-savvy direction for operations
- Kept detailed records of individual histories and documents
- Provided individualized counseling approaches based on socioeconomic status and cultural background
- Connected with business and recruiters to build relationships and increase opportunities for Job Seekers
- Maintained case files and documented actions
- Helped job seekers to evaluate course choices and select relevant classes to improve employability
- Worked collaboratively within a team to continuously improve career and placement opportunities for Job seekers
- Maintained knowledge of market and diverse career opportunities
Subject Matter Expert
Department Of Human Services - Centrelink
09.2019 - 09.2020
- Improved profitability and customer support officers call times by significantly reducing hold and support wait times, maximizing efficiency of technical peer support to delivery
- Answered constant flow of customer support officer technical requests, averaging 6 technical request resolved in an hour
- Responded to customer supervisor requests for first contact resolutions providing the customers with services and Department of human services information
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Educated customers on digital support and payment enquires for complaints and first contact resolution
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Liaised with customer service officers, management and subject matter expert teams to better understand customer service officers needs and recommend appropriate solutions and learning needs
Customer Support Specialist
Department Of Human Services - Centrelink
08.2018 - 08.2019
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections
- Maintained 96% success rate on first-call resolutions, escalating complex concerns to supervisors or field personnel to achieve necessary support
- Described and explained details about digital online options to inform customers and guide claims and payment enquires
Account Representative
Axess Group
02.2018 - 08.2018
- Expanded territory by executing effective warm calls and negotiating contracts
- Drove sales by developing exceptional customer rapport to foster satisfaction
- Proposed available products and solutions to meet diverse requirements
- Analyzed accounts for delinquencies and other ongoing issues
- Managed over 40 accounts and debt negotiation arrangements resulting in increase of closed accounts and payment arrangements
- Achieved performance goals on consistent basis
- Worked in call center environment handling manual and automatically dialed outbound calls
- Maintained high volume of calls to meet demands of busy group
- Used skip tracing and other techniques to locate debtors
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances
- Used scripted conversation prompts to convey current account information and obtain payments
Office Administrator
Riverview Community Center
06.2017 - 02.2018
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Drafted professional memos, letters and marketing copy to support business objectives and growth
- Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management
- Monitored and screened visitors to verify accessibility to inter-office personnel
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
- Collected, sorted, distributed and sent mail and packages
- Triaged incoming calls and directed to departments based on customer needs
- Maintained building security by monitoring logbook and issuing visitor badges
- Aggregated and prepared documentation and reports for office meetings, distribution and filing
Education
Diploma of Enrolled Nursing Divsion 2 -
TAFE Queensland
QLD02-2015
High School Diploma -
Assumption College
Warwick, QLD11.2011
Skills
- Full cycle recruiting
- Business requirements understanding
- Recruitment strategies
- Candidate pipeline management
- Pre-screening candidates
- Annual evaluations
- Candidate vetting
- Outbound calling
- Excellent Written and verbal communication
- Interviewing skills
- Data analysis
- Negotiation & Conflict resolution
- Training and mentoring
- Team Building
- Complaint resolution
- Report preparation
- Inbound and Outbound Calling
- Documentation and reporting
- Customer support
- Client Communication
- Quality Assurance Controls
- Professional Telephone Voice
- Problem-solving skills
- Logging call information
- Individual and family support
- Data-driven decision making
- Alcohol and substance abuse
- Maintain strong connections with local organizations and service providers
- Promote inclusivity and improved outcomes for people with disabilities
- Advocate for better accessibility and integration within the community
- Facilitate connections to other government services (education, health, transport)
- Provide information on the interaction of NDIS with other government programs
- Conduct workshops to educate about the NDIS
- Offer training sessions for effective use of the NDIS
- Support ILC projects aimed at improving access and inclusivity
- Provide information and linkages to support services even for non-NDIS plan holders
- Documentation skills
- Strategic planning
References
Tahnee Hautonga
Supervisor, Healthcare Australia Mobile: 0407 718 799
Email: tahneehautonga@outlook.com
Olivia Peate
Compliance Manager, Healthcare Australia Mobile: 0410 221 004
Email: livirenee31@gmail.com
Timeline
Employment Consultant
GTNT Employment Services
11.2024 - Current
Local Area Coordinator (LAC)
National Disabilities Insurance Scheme (NDIS)
04.2024 - 10.2024
Recruitment Consultant
Healthcare Australia
06.2021 - 04.2024
Employment Specialist
Salvation Army
09.2020 - 06.2021
Subject Matter Expert
Department Of Human Services - Centrelink
09.2019 - 09.2020
Customer Support Specialist
Department Of Human Services - Centrelink
08.2018 - 08.2019
Account Representative
Axess Group
02.2018 - 08.2018
Office Administrator
Riverview Community Center
06.2017 - 02.2018
High School Diploma -
Assumption College
Diploma of Enrolled Nursing Divsion 2 -
TAFE Queensland