Stephanie Hircock
Yatala,QLD
Summary
Compassionate family support professional with robust background in providing emotional and practical assistance to families in need. Skilled in case management, crisis intervention, and resource coordination. Strong focus on team collaboration and achieving results, adaptable to changing needs, and known for reliability. Respected for empathy, communication, and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Family Support Worker - Family and Wellbeing
Anglicare Southern Queensland
04.2021 - Current
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Empowered parents to create nurturing home environments by sharing best practices in positive discipline techniques.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Visited home environments to help clients develop comprehensive life, technical, and job skills.
- Connected families with community resources such as housing assistance, financial aid programs, and educational opportunities.
- Assisted families in navigating complex social service systems, advocating for their rights and accessing essential services.
- Promoted community integration by providing extensive physical, emotional and social support.
- Provided ongoing guidance to at-risk youth, helping them develop essential life skills and coping strategies.
- Monitored progress of families under my supervision, adjusting interventions as needed to achieve desired outcomes.
- Strengthened families'' resilience through crisis intervention, counseling, and referral services.
- Conducted thorough assessments of family dynamics and needs, developing detailed case plans to address challenges effectively.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Enhanced family stability by providing comprehensive support and resources tailored to individual needs.
- Reduced the incidence of intergenerational trauma by providing culturally sensitive therapeutic support.
- Promoted healthy communication within families by mediating conflicts and facilitating open discussions.
- Developed strong rapport with clients, fostering trust necessary for effective intervention.
- Implemented evidence-based interventions designed to reduce risk factors associated with child abuse or neglect.
- Improved children''s school attendance rates by collaborating directly with educators on targeted interventions.
- Collaborated with multidisciplinary teams to ensure the provision of holistic care for families in need.
- Organized workshops and training sessions for parents, enhancing their parenting skills and knowledge of child development.
- Documented data and completed accurate updates to case records.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Developed and implemented programs to support children's mental health and well-being.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Facilitated groups to address specific needs such as grief and loss, anger management and social skills.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
Therapeutic Care Worker
Youth Care Support Services
07.2023 - 02.2024
- Enhanced patient well-being by providing personalized care and support tailored to individual needs.
- Ensured timely administration of medication, following strict protocols to maintain patient safety.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Implemented strategies for managing challenging behaviors in clients with trauma background and/ or cognitive impairments.
- Contributed to interdisciplinary team meetings discussing the best course of action for each client''s specific needs.
- Developed strong relationships with patients'' families, keeping them informed about progress and addressing concerns as needed.
- Coordinated meal planning and preparation based on individual dietary requirements, promoting healthy eating habits among patients.
- Assisted clients with daily living activities, promoting independence and quality of life.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Maintained detailed records of client care, documenting progress and areas requiring further attention from healthcare professionals.
Residential Youth Worker
IFYS - Intensive Family Youth Services
04.2021 - 07.2023
- Maintained a safe living environment by enforcing house rules and addressing behavioral concerns promptly and effectively.
- Served as a positive role model by exhibiting appropriate behavior management strategies during difficult situations.
- Improved residents'' emotional well-being through compassionate counseling and support during challenging situations.
- Continuously pursued professional development opportunities to enhance skills as a Residential Youth Worker and better serve the residents.
- Developed strong relationships with residents, fostering trust and open communication to address personal issues.
- Managed medication administration according to prescribed schedules while maintaining accurate records of all medications dispensed.
- Collaborated with multidisciplinary teams to provide comprehensive support for resident needs and goals.
- Enhanced youth development by implementing individualized care plans and engaging in therapeutic activities.
- Participated in regular staff meetings, sharing insights on resident progress and contributing to program improvements.
- Implemented behavior modification techniques, resulting in improved resident interactions and reduced conflicts.
- Provided crisis intervention when necessary, deescalating volatile situations while ensuring the safety of all involved parties.
- Organized recreational outings for residents, encouraging positive social engagement within their local community.
- Contributed to a supportive residential atmosphere by modeling healthy behaviors and boundaries for residents to emulate.
- Monitored residents'' progress, documenting observations and providing feedback to case managers for ongoing treatment planning adjustments.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Contributed to development of individualized plans to support youth goal achievement.
- Provided support to social service clients in navigating available resources.
- Facilitated communication between clients and other service providers.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
- Mentored new staff members to promote professional growth within the team and ensure consistent service quality across all programs.
- Trained new staff and volunteers in youth work best practices, ensuring high-quality support and services.
Education
Bachelor - Bachelor Social Work
University Southern Queensland
Online12.2033
University Preparation course - UniReady Course
University Southern Queensland
Online12.2024
Certificate Four - Tafe Queensland
TAFE QLD
North Queenland 07.2021
Certificate Three - Children Services
TAFE QLD
Bayside TAFE 01.2012
Year 10 - Secondary Schooling
Alexandra Hills State High School
Alexandra Hills, QLD01.2006
Skills
- Client advocacy
- Crisis and care plan intervention
- Client education
- Case management
- Interagency collaboration
- Resilience building
- Psycho-social and wellbeing, parenting education
- Training classes
- Assessments
- Therapeutic intervention
- Teamwork and collaboration
- Excellent communication
- Organizational skills
- Professional boundaries
- Child abuse and neglect dynamics
References
- Michelle Matthews, Service Coordinator - Family and Wellbeing Team, Anglicare SQ, 0437460170, mlmatthews@anglicaresq.org.au
- Dustin Baker, Service Coordinator - Foster and Kinship, Anglicare SQ, 0428636899, djbaker@anglicaresq.org.au
Training
- Senior First Aid, CPR and First Aid in an Education and Care setting, Paradise First Aid, 12/31/22
- RAGE Facilitator training, 08/31/24
- Feeling Fantastic facilitator training, 11/30/24
- NAPCAN Love Bites facilitator training, 11/30/24
- 123 Magic emotion coaching facilitator training, 12/31/24
- Youth Mental Health First Aid Training, 10/31/24
Checks
- Blue Card
- LCS 2 checks
- Yellow card
- National police check
Timeline
Therapeutic Care Worker
Youth Care Support Services
07.2023 - 02.2024
Family Support Worker - Family and Wellbeing
Anglicare Southern Queensland
04.2021 - Current
Residential Youth Worker
IFYS - Intensive Family Youth Services
04.2021 - 07.2023
Bachelor - Bachelor Social Work
University Southern Queensland
University Preparation course - UniReady Course
University Southern Queensland
Certificate Four - Tafe Queensland
TAFE QLD
Certificate Three - Children Services
TAFE QLD
Year 10 - Secondary Schooling
Alexandra Hills State High School
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