Stephanie Hooper

• Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
• Improved guest satisfaction by implementing efficient check-in and check-out procedures.
• Coordinated events held at the motel facility, ensuring seamless execution of special occasions that met clients'' expectations.
• Managed daily operations for better customer service and increased revenue.
• Trained staff on best practices, enhancing overall motel performance and guest experience.
• Enhanced communication among team members by conducting regular meetings discussing updates, challenges faced during daily operations, and possible solutions.
• Optimized online presence through social media engagement and positive reviews, attracting new customers from various platforms.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Developed and implemented marketing strategies to promote hotel services.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.

• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
• Removed trash, debris and other waste materials from premises.
• Used time management and efficient cleaning methods to meet deadlines.
• Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
• Handled equipment, chemicals, and materials properly and with caution.
• Confirmed all cleaning tools and equipment were stored properly after use.
• Emptied trashcans and transported waste to collection areas.
• Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
• Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
• Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
• Provided assistance to other staff members with cleaning of difficult areas.
• Organized and used industrial cleaning products following strict safety procedures.
• Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
• Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
• Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
• Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
• Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
• Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
• Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
• Ensured that all cleaning supplies were stocked and organized, minimizing downtime.
• Upheld cleanliness standards in kitchen and dining areas, ensuring compliance with health regulations.
• Achieved record of zero complaints regarding cleanliness in assigned areas for entire year.
• Reduced spread of illness by implementing rigorous disinfection practices for all high-touch surfaces.
• Enhanced guest experience by maintaining pristine conditions in guest rooms and suites.
• Sustained cleanliness and order in outdoor areas, making them more inviting for guests and employees.
• Collaborated with maintenance team to identify and resolve issues requiring repair, enhancing overall facility safety.
• Enhanced client satisfaction with thorough cleaning and maintenance of all facilities.
• Ensured clean and welcoming environment for clients by meticulously cleaning common areas, restrooms, and offices.
• Improved overall cleanliness and hygiene by using eco-friendly cleaning products and techniques.
• Demonstrated flexibility by covering additional shifts when needed, ensuring no disruption in cleaning services.
• Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Proved successful working within tight deadlines and a fast-paced environment.
• Demonstrated strong organizational and time management skills while managing multiple projects.

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• Improved PACS system efficiency by streamlining workflows, optimizing storage capacities, and ensuring smooth data transfers.
• Developed custom reports for management review, providing insights into utilization trends and opportunities for improvement.