Stephanie Hunter
Madeley,WA
Summary
Experienced and results-driven Sales Agent with a strong track record in customer service, relationship-building, and tailored solution delivery. Skilled in negotiation and committed to driving revenue growth while ensuring client satisfaction and team success.
Overview
9
9
years of professional experience
Work History
Sales and Retention Specialist
Power NI
10.2023 - 03.2025
- Handled high volumes of inbound calls in a fast-paced call centre, providing support and solutions to domestic customers.
- Used persuasive communication and negotiation techniques to retain existing customers and prevent service cancellations.
- Promoted Power NI products and services, identifying opportunities to upsell based on customer needs.
- Consistently achieved sales and retention targets through effective relationship-building and conflict resolution.
- Supported the onboarding and training of new employees, sharing best practices and providing mentorship based on in-depth product and process knowledge.
- Selected for a specialized team responsible for onboarding customers to Power NI’s electric vehicle (EV) charge point program, advising on eligibility, technical requirements, and application processes.
Enterprise and Rural Sales Agent
Dickson & Co Insurance Brokers
01.2021 - 10.2023
- Developed strong relationships with clients through excellent customer service and regular followups.
- Maintained detailed records of new business leads and sales activities using CRM software.
- Successfully used lead generating platform to convert leads into sales.
- Consistently met and exceeded KPIs while maintaining a high level of client satisfaction.
- Prepared financial documents such as invoices and finance applications.
- Applied organisation and time management skills when coordinating and responding to inbound telephone and email enquiries.
- Researched and stayed up to date with current insurance regulations to proactively inform clients of policy updates.
Sales Assistant Team Lead
Centra
01.2018 - 01.2021
- Led a team of sales assistants, provided coaching, training, and guidance to ensure consistent performance and professional growth.
- Handled customer complaints and concerns with patience and professionalism, seeking resolutions.
- Operated the POS system efficiently to process sales transactions, returns, and exchanges.
- Maintained a thorough understanding of the company's products, pricing, and promotions.
Customer Service Representative
Domino's Pizza
04.2016 - 03.2018
- Acted as the primary point of contact for customers, providing exceptional service and resolving enquiries effectively.
- Assisted customers via phone, addressing questions, concerns, and issues.
- Achieved a consistently high customer satisfaction rating based on post-interaction surveys.
- Managed a high volume of inbound calls, while maintaining a friendly and patient demeanour.
Education
A Levels - Geography, Maths, Spanish
Omagh Academy Grammar School
Omagh, County Tyrone01.2017
GCSEs -
Omagh Academy Grammar School
Omagh, County TyroneSkills
- Strong Written and Oral Communication Skills
- Exceptional Telephone Etiquette
- Negotiation Skills
- Product Knowledge
- Time Management
- Relationship Building
- Self-Motivation
- Adaptability and Flexibility
- Proficiency in Microsoft Outlook Suite
Professional Development
- Certificate of Insurance IF2 & IF2, Chartered Insurance Institute
- Level 3 Qualification in Providing Financial Services, City and Guilds
- 150 hours Millennium Volunteers Award
Timeline
Sales and Retention Specialist
Power NI
10.2023 - 03.2025
Enterprise and Rural Sales Agent
Dickson & Co Insurance Brokers
01.2021 - 10.2023
Sales Assistant Team Lead
Centra
01.2018 - 01.2021
Customer Service Representative
Domino's Pizza
04.2016 - 03.2018
GCSEs -
Omagh Academy Grammar School
A Levels - Geography, Maths, Spanish
Omagh Academy Grammar School
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