STEPHANIE ILIOPOULOS
Werribee
Summary
Retail Professional with 15+ years’ experience, looking for a challenge in a reputable organisation where I can utilise my strong leaderships skills, financial acumen focus and extensive understanding of team development and advancement.
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
19
19
years of professional experience
Work History
Shift Manager
COLES SUPERMARKETS
Truganina, Australia
08.2023 - Current
- Coach and lead a team of 100+, ensure key performance targets are met or exceeded and maintain compliance with health and safety legislation
- Consistent coaching and development of current and future leaders
- Monitor customer experience, identify opportunity, and establish positive change
- Responsible for overseeing the daily operations of the CFC, managing a team of over 100 including 8 direct reports and successfully lead a “safety first” culture
- Inventory and equipment management.
- Performance monitoring and reporting to maximize team performance.
- Adhered to company standards and compliance requirements for operations.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Liaise and collaborate with other leaders and executives to direct workflow and support operations.
Store Manager
COLES SUPERMARKETS
Altona / Hoppers Crossing, Australia
07.2021 - 07.2023
- Ensure key performance targets are met or exceeded
- Maintain compliance with health and safety legislation
- Liaise with senior leaders
- Consistent coaching and development of current and future leaders
- Monitor customer experience, identify opportunity, and establish positive change
- Successfully lead a “safety first” culture
- 33% improvement in team member engagement within 12 months, with a result of 84% positive engagement
- Meeting 5/6 commercial metrics, and 6/6 behavioural metrics for H1 FY23
- Trading profit $4.4m favourable to target in H1 FY23, an improvement of 26% in comparison to FY22
- 52 weeks TRI free, an improvement of –3 in comparison to FY22
- Achieved an individual performance rating of “Above” for H1 FY23
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Approved regular payroll submissions for employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Support Manager
COLES SUPERMARKETS
Airport West / Lara, Australia
01.2018 - 07.2021
- Maintain compliance with health and safety legislation
- Liaise with senior leaders
- Ensure key performance targets are met or exceeded
- Maintain focus on quality and presentation across “fresh” departments
- Consistent coaching and development of current and future leaders
- Leading recruitment and onboarding process
- Caretaking responsibilities in Store Managers absence
- Achieved “Low Risk” internal business audit with a result of 100%
- Achieved an individual performance rating of “Star” for H2 FY21
- Reduced operational risks while organizing data to forecast performance trends.
Dry Goods & Dairy Manager
COLES SUPERMARKETS
Coburg North, Australia
03.2016 - 01.2017
Night Store Manager
COLES SUPERMARKETS
Coburg North, Australia
06.2015 - 03.2016
Dry Goods Manager
COLES SUPERMARKETS
Williamstown, Australia
04.2013 - 06.2015
Meat Manager
COLES SUPERMARKETS
Williamstown / Point Cook, Australia
04.2012 - 04.2013
Team Member
COLES SUPERMARKETS
Yarraville, Australia
11.2005 - 04.2012
Skills
- Schedule oversight
- Workplace safety
- Training and mentoring
- Quality assurance
- Team development
- Inventory controls
- Shift leadership
- Performance reviewing
- Compliance
- Mentoring and coaching
- Decision-making
- Inventory control
Personal Information
Date of Birth: 12/09/89
Timeline
Shift Manager
COLES SUPERMARKETS
08.2023 - Current
Store Manager
COLES SUPERMARKETS
07.2021 - 07.2023
Store Support Manager
COLES SUPERMARKETS
01.2018 - 07.2021
Dry Goods & Dairy Manager
COLES SUPERMARKETS
03.2016 - 01.2017
Night Store Manager
COLES SUPERMARKETS
06.2015 - 03.2016
Dry Goods Manager
COLES SUPERMARKETS
04.2013 - 06.2015
Meat Manager
COLES SUPERMARKETS
04.2012 - 04.2013
Team Member
COLES SUPERMARKETS
11.2005 - 04.2012