Stephanie Innes

End to end Property Management of a portfolio of 200 approx. properties

• Business Development - appraisals and new business
• Marketing – Copy writing, photography, stockboards
• Conduct open for inspections
• Thoroughly process tenancy applications
• New tenancy preparation – Bond lodgement, rental agreements, ingoing condition reports
• Routine Inspections & reports
• Monthly rent reviews and lease renewals (Including serving rent increase notices)
• Facilitating all property maintenance and repairs
• Managing any rent arrears
• Mandatory Compliance - Monthly compliance audits, arranging all compliance checks
• Exit Inspections
• Serving Notices - Notice to Vacates, Breaches
• VCAT Hearings - Prepare and attend on behalf of Rental Providers
• Implementation of any new Property Management software, forms, agreements etc.
• Software used - Console, PropertyMe, Inspection Express, Ignite

During this period I studied the 'Certificate IV in Property Services' through the REIV and also worked part time assisting in the Property Management Departments at the following offices:

• Ray White Bayswater
• First National Forest Hill
• Harcourts Boronia

End to end Property Management of a portfolio of 140 properties

• Reception duties, answering calls and greeting clients
• Manage Sales trust account - receipting rental payments, sales deposits, daily & monthly account reconciliation, commission calculation, entering property sales, invoicing & disbursements
• Assisting all staff when necessary
• Property marketing
• Daily banking
• Client database management