Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Stephanie Irving

Deakin,ACT

Summary

Detail-orientated team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker, eager to secure entry-level position. Ready to help and work in a team environment to achieve company goals. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a part-time or full-time position that offers professional challenges, utilising interpersonal skills, excellent time management and problem-solving skills. Quality assurance professional with proven track record in ensuring compliance and enhancing operational efficiency. Strong focus on team collaboration and achieving results through effective communication and problem-solving. Skilled in process improvement, data analysis, and regulatory compliance. Adaptable and reliable, consistently aligning efforts with organizational goals and evolving requirements.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Quality Coordinator

RSL Life Care
02.2024 - Current
  • Collaborated with cross-functional teams to improve overall product performance and customer satisfaction rates.
  • Developed a culture of continuous improvement within the organization by encouraging team members to identify opportunities for enhancement and facilitating their efforts to implement those changes.
  • Managed customer complaints efficiently, resolving issues promptly while minimizing negative impact on business operations.
  • Analyzed data trends to identify opportunities for process improvements, leading to a more efficient workflow and higher quality output.
  • Reduced non-conformances with thorough root cause analysis and effective corrective actions.
  • Assisted with quality control audits.
  • Ensured all products met or exceeded customer requirements through rigorous testing and inspection procedures.
  • Improved product quality by implementing new inspection procedures and guidelines.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
  • Maintained open communication channels between departments so that any issues could be quickly addressed before affecting overall product quality.
  • Conducted regular audits to maintain adherence to ISO 9001 standards and regulations.
  • Analyzed quality and performance data to support operational decision-making.
  • Evaluated potential suppliers based on their ability to meet specific quality criteria, ensuring that only top-tier vendors were selected as partners.
  • Spearheaded programs to keep production processes in line with industry standards.
  • Developed educational materials used to train staff on QA standards.
  • Collected and analyzed data and initiated improvements to increase security and performance.
  • Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
  • Reported production malfunctions to managers and production supervisors.
  • Assured consistent quality of production by implementing and enforcing automated practice systems.
  • Recorded, analyzed, and distributed statistical information.
  • Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.

Salon Manager & Dog Groomer

L.A Clips Pet Grooming
12.2021 - 12.2023
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Kept animal coats clean and healthy with regular washing, grooming, and trimming.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Maintained general appointment calendar and set shift schedules.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Prepared billings and estimates for customers.
  • Upheld 24-hour response time to service requests.
  • Maintained posting of MSDS sheets in workplace.
  • Educated service personnel on company policy and procedure.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Promoted business through marketing initiatives and use of social media.

Beauty Therapist

Ving Beauty
08.2013 - 12.2022
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Analyzed client needs and came up with individualized and continuous treatment plans.
  • Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
  • Educated clients on care processes and advised on further care and products.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Answered phone calls and emails to schedule client appointments.
  • Developed loyal following of clients by providing high-quality services.
  • Handled stocking and cleaning of both therapeutic workspaces and front office.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Maintained counter and display areas for cleanliness and organization.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Used social media platforms to promote salon and services.

Gym Manager

Jetts Fitness
07.2016 - 02.2018
  • Grew and retained member base to over 1000.
  • Generated leads through sales promotions, local networking and word-of-mouth.
  • Interviewed and hired gym staff for various roles.
  • Set and managed employee work schedules for coverage in assigned areas.
  • Created and updated fitness programs focused on cardio, strength and conditioning.
  • Reviewed stock counts and ordered items to control inventory.
  • Evaluated team members and offered helpful feedback by observing while performing duties and offering services to customers.
  • Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
  • Demonstrated strong knowledge of all fitness equipment and explained to current and potential members how to use each machine appropriately and safely.
  • Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
  • Implemented effective social media strategies facilitate new business and promote patronage in existing customers.
  • Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance.
  • Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
  • Interacted well with customers to build connections and nurture relationships.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Recruited, hired and trained new team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Gym Manager

Jetts Fitness
02.2015 - 07.2016
  • Trained employees on general procedures, gym rules and duties.
  • Generated leads through sales promotions and word-of-mouth.
  • Interviewed and hired gym staff for various roles.
  • Set and managed employee work schedules for coverage in assigned areas.
  • Created and updated fitness programs focused on cardio, strength and conditioning.
  • Reviewed stock counts and ordered items to control inventory.
  • Evaluated team members and offered helpful feedback by observing while performing duties and offering services to customers.
  • Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
  • Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
  • Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
  • Implemented effective social media strategies facilitate new business and promote patronage in existing customers.
  • Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
  • Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Trained new employees on proper protocols and customer service standards.

Retail Sales Associate

Bardot
11.2013 - 08.2015
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Prioritized helping customers over completing other routine tasks in store.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Retail Sales Associate

Forever New
03.2011 - 11.2013
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.

Education

Bachelor Of Nursing & Bachelor Of Paramedicine - Health And Wellness

Australian Catholic University
Canberra, ACT

Certificate III - Health And Fitness

La Trobe University
Wodonga
07.2013

Beauty Therapy -

Australian College of Hair & Beauty
Wodonga, VIC
2010

Nail Technician - Beauty

Sullivans Hair & Beauty
Albury, NSW
2009

Year 10-12 -

Catholic College
Wodonga, VIC

Skills

  • Strong leadership
  • Teamwork and Collaboration
  • Problem Identification and Solving
  • Critical Thinking
  • Attention to Detail
  • Relationship Building
  • Verbal and Written Communication
  • Time Management
  • Cultural Awareness
  • Multitasking Abilities
  • Quality Assurance
  • Project Planning

Certification

  • CGFI - Certified Group Fitness Instructor - NATIONAL
  • RSA - Responsible Service of Alcohol - ACT
  • Mental Health First Aid - NATIONAL
  • First Aid - ACT
  • CPR - ACT
  • Aged Care Carer - ACT
  • Hand Hygiene - ACT

References

Kathrin Manning

L.A Clips Pet Grooming

0412 285 446

Anita Acharya

RSL Lifecare Curtin

0449 898 598

Timeline

Quality Coordinator

RSL Life Care
02.2024 - Current

Salon Manager & Dog Groomer

L.A Clips Pet Grooming
12.2021 - 12.2023

Gym Manager

Jetts Fitness
07.2016 - 02.2018

Gym Manager

Jetts Fitness
02.2015 - 07.2016

Retail Sales Associate

Bardot
11.2013 - 08.2015

Beauty Therapist

Ving Beauty
08.2013 - 12.2022

Retail Sales Associate

Forever New
03.2011 - 11.2013

Bachelor Of Nursing & Bachelor Of Paramedicine - Health And Wellness

Australian Catholic University

Certificate III - Health And Fitness

La Trobe University

Beauty Therapy -

Australian College of Hair & Beauty

Nail Technician - Beauty

Sullivans Hair & Beauty

Year 10-12 -

Catholic College

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Stephanie Irving