Luis Venegas
Varsity Lakes,Australia
Summary
Dynamic Operations Manager with a proven track record at Solid Ground Landscaping, excelling in team leadership and budget monitoring. Adept at enhancing productivity through strategic planning and effective collaboration, I drive continuous improvement initiatives while ensuring service excellence and compliance with WOH&S standards. Skilled in Microsoft Excel, I deliver comprehensive reports that inform critical decision-making.
Seasoned professional in general and operations management, with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow, and reducing costs. Proven track record of enhancing overall business performance through effective leadership, and innovative problem-solving.
Overview
21
21
years of professional experience
Work History
Operations Manager
Solid Ground Landscaping
Brisbane, Australia
02.2024 - Current
- Managed scheduling of routine maintenance tasks across specified timeframes.
- Tracked and reported staff achievements and areas for improvement.
- Performed detailed audits of ground areas.
- Procured products, materials and consumables.
- Managed communication and workflow between various subcontracting teams.
- Engaged clients through phone, email and site meetings.
- Calculated costs for small landscape projects.
- Maintained booking for equipment and vehicle servicing.
- Mentored team members to enhance their skills and performance.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
Director of Maintenance & Small Projects
Wyer & Co.
Sydney, Australia
02.2017 - 12.2023
- Organized regular maintenance schedules for team members.
- Tracked workforce achievements and generated performance reports.
- Performed site inspections.
- Sourced and procured necessary products, materials, and consumables.
- Managed coordination of subcontractors.
- Communicated with clients through calls, emails, and in-person meetings.
- Provided accurate estimates and quotes for minor landscaping projects.
- Coordinated booking and servicing of vehicles.
- Conducted recruitment, training, and mentorship initiatives.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Oversaw strategic planning and implementation to ensure organizational goals were met.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
Functions and Events Manager
All Sorts Fitness and Wellbeing Center
Sydney, Australia
05.2016 - 09.2016
- Managed email and phone communications for booking inquiries.
- Identified and engaged with new suppliers.
- Managing reservation activities.
- Prepared function rooms and venues.
- Directed event planning processes to ensure smooth execution.
- Facilitated discussions to ensure understanding of client needs.
- Administered and optimized operational processes.
- Implemented various strategies for market penetration.
- Sourced speakers and special guests for wide range of corporate, industry and charitable events.
- Selected catering services for different types of events, balancing cost, menu and term options against client demands.
- Reserved space, equipment and personnel needed to facilitate events.
Maintenance Operator
Mowdown Domestic Services
Sydney, Australia
11.2015 - 05.2016
- Supported contractor with upkeep of property.
- Executed scheduled repairs and servicing efficiently.
- Performed maintenance tasks for both indoor and outdoor environments.
- Operated hand and power tools to complete repairs.
- Inspected grounds and buildings to identify, minimize and correct hazardous property conditions or liability concerns.
- Identified needs of customers promptly and efficiently.
Operations Manager
Citywide Service Solutions
Sydney, Australia
11.2003 - 10.2015
- Directed the activities of a staff group ranging from 15 to 20 members.
- Managed coordination and scheduling duties skillfully.
- Performed regular safety audits.
- Generated weekly and monthly reports.
- Designed and implemented training modules to improve staff's programming knowledge.
- Engaged with key stakeholders effectively.
- Managed office operations efficiently.
- Coordinated meetings.
- Prepared staff work schedules and assigned team members to specific duties.
- Oversaw financial management, budget management, accounting and payroll activities.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Addressed customer concerns with suitable solutions.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Education
Diploma in Management -
The Australian Academy of Business
Nerang, QLD02-2016
Diploma in Business -
The Australian Academy of Business
Nerang, QLD11-2015
Certificate IV in Frontline Management -
Leadership Management Australia
Sydney, NSW08-2013
Certificate IV in Horticulture/Arboriculture -
TAFE NSW
Sydney, NSW12-2010
Skills
- Team Leadership
- Guidance and Support
- Staff Onboarding
- Critical Decision-Making Skills
- Dependable Time Management
- Adaptable Knowledge Acquisition
- Effective Collaboration Skills
- Experience in WOH&S Compliance
- Effective Verbal Communication
- Service Excellence
- Comprehensive Report Composition
- Proposal Documentation Skills
- Accounts Payable Management
- Effective Purchase Order Management
- Budget Monitoring and Analysis
- Skilled in Microsoft Word
- Microsoft Excel Proficiency
- Presentation Design
- Organizational Strategy Development
- Data System Management
- Software Customization
Other Relevant Information
- I hold a valid QLD Drivers Licence (Class MR)
- Experienced in operating various machinery and equipment
- Good knowledge of Irrigation systems and installation
Personal Information
- Citizenship: Australian citizen
- Date of Birth: 08/22/77
Timeline
Operations Manager
Solid Ground Landscaping
02.2024 - Current
Director of Maintenance & Small Projects
Wyer & Co.
02.2017 - 12.2023
Functions and Events Manager
All Sorts Fitness and Wellbeing Center
05.2016 - 09.2016
Maintenance Operator
Mowdown Domestic Services
11.2015 - 05.2016
Operations Manager
Citywide Service Solutions
11.2003 - 10.2015
Diploma in Management -
The Australian Academy of Business
Diploma in Business -
The Australian Academy of Business
Certificate IV in Frontline Management -
Leadership Management Australia
Certificate IV in Horticulture/Arboriculture -
TAFE NSW
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