Stephanie Janirosa Jeff
Moorebank
Summary
Seasoned Compliance and Business Analyst with 15 years of experience across Banking, Financial Services, and Workers Compensation. Expertise in regulatory compliance, data analysis, and business operations within complex, high-stakes environments. Skilled in supporting fraud investigations and managing stakeholder relationships, including direct liaison with icare and SIRA. Known for strong leadership, process improvement, and the ability to collaborate effectively with senior management and cross-functional teams. Proven track record in identifying risks, resolving escalations, and delivering insights that drive business performance. Eager to apply a compliance-focused, analytical approach in a new and challenging field.
Overview
15
15
years of professional experience
Work History
Compliance Specialist/Senior Analyst – Workers Compensation
DXC Technology
04.2024 - Current
- Conduct in-depth compliance analyses, ensuring company operations meet regulatory standards.
- Collaborate with cross-functional teams to address compliance issues, drive process improvements, and promote a culture of shared responsibility.
- Lead monthly business compliance meetings, identifying key areas for operational improvement.
- Utilize data analytics tools to track compliance due dates, proactively managing cases and reporting findings.
- Assist with fraud investigation, managing and reporting fraudulent claims to icare.
- Execute internal audits, prepare audit reports, and implement recommendations for process improvements.
- Deliver comprehensive reports to senior leadership, providing regular updates on business performance.
KYC Analyst (2 IC)
National Australia Bank
02.2022 - 04.2024
- Led team operations in the absence of the Team Leader, driving performance and strategic planning initiatives.
- Utilized tools like Power BI, SharePoint, and Siebel to provide key performance insights and address operational challenges.
- Managed customer escalations, collaborating with team leads to provide effective solutions and enhance customer satisfaction.
- Led training sessions, upskilling new team members and serving as a Subject Matter Expert across multiple domains.
- Conducted Quality Assurance reviews to ensure compliance with AML/CTF obligations.
- Implemented process improvements to streamline operations and align with business priorities.
- Achieved Certified Qualification in Banking (June 2023).
Case Manager
Employees Mutual Limited (EML)
08.2021 - 02.2022
- Managed claims from inception to resolution, focusing on early intervention and facilitating return-to-work outcomes.
- Coordinated meetings with claimants, employers, and treatment teams to set and monitor recovery goals.
- Ensured compliance with Workers Compensation regulations and maintained effective communication with all stakeholders.
Client Account Manager
HSBC Bank Australia Limited
10.2013 - 08.2019
- Delivered exceptional service to Global Liquidity and Cash Management Banking clients, adhering to Service Level Agreements and operational benchmarks for all banking inquiries.
- Analyzed data to enhance service efficiency and ensured customer compliance with KYC and AML/CTF policies and procedures.
Client Service Representative
National Fire Solutions
04.2013 - 09.2013
- Managed client relationships for National Fire Solutions across Sydney and Wollongong, ensuring properties met Australian fire safety standards and received annual certification.
- Analyzed data to track compliance and performance, and consistently achieved monthly targets set by the Regional Manager.
Client Service Representative
Commonwealth Bank of Australia
01.2010 - 04.2013
- The purpose of my role was to provide exceptional customer service to all clients within the Institutional Banking space and assist with all client queries within the Financial Institution and Property, Natural Resources, Infrastructure and Utilities and Government sectors of the Commonwealth Bank.
Education
Business Analysis Fundamentals Certificate of Completion -
Udemy
11.2023
Certified Qualification in Banking - undefined
FINSIA
10.2023
Diploma of Counselling - undefined
TAFE NSW
06.2020
Certificate in Anti Money Laundering and Sanctions Compliance - undefined
Manchester Business School – University of Manchester
04.2015
Statement of Attainment (Financial Services Tier 2) - undefined
Commonwealth Bank of Australia
05.2011
Higher School Certificate - undefined
All Saints Catholic Senior College Casula
10.2007
Skills
- Reporting and data interpretation
- Regulatory adherence
- Project oversight
- Employee training
- Process optimization
- Compliance monitoring
- Internal auditing
- Data analysis
- Fraud detection
- Policy implementation
- Data reporting management
Timeline
Compliance Specialist/Senior Analyst – Workers Compensation
DXC Technology
04.2024 - Current
KYC Analyst (2 IC)
National Australia Bank
02.2022 - 04.2024
Case Manager
Employees Mutual Limited (EML)
08.2021 - 02.2022
Client Account Manager
HSBC Bank Australia Limited
10.2013 - 08.2019
Client Service Representative
National Fire Solutions
04.2013 - 09.2013
Client Service Representative
Commonwealth Bank of Australia
01.2010 - 04.2013
Certified Qualification in Banking - undefined
FINSIA
Diploma of Counselling - undefined
TAFE NSW
Certificate in Anti Money Laundering and Sanctions Compliance - undefined
Manchester Business School – University of Manchester
Statement of Attainment (Financial Services Tier 2) - undefined
Commonwealth Bank of Australia
Higher School Certificate - undefined
All Saints Catholic Senior College Casula
Business Analysis Fundamentals Certificate of Completion -
Udemy
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