Summary
Overview
Work History
Education
Skills
Certificates Achievements
Work References
Personal Information
Timeline
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Stephanie Jeffrey

Innisfail,QLD

Summary

My names Stephanie Jeffrey, I am 28 years old and I am looking to return to work after maternity leave from my previous employer at Westco Motors, Cairns, where I worked in administration.


For the last 10 years I've worked in the car industry as admin and also service advising Although I have previously in my worked in bars, so I am familiar and comfortable with this line of work.


I have a happy and bubbly attitude. One of my biggest strengths is my positive attitude. I know how stressful this industry can get, but I am always able to keep my calm and see the light at the end of the tunnel.

Overview

8
8
years of professional experience

Work History

Administration/Deal processor

Westco motors
11.2020 - 12.2022
  • Stock in new and used vehicles
  • Process receipts
  • Finalize new and used car deals
  • Complete dealer trades
  • Bring wholesale and retail vehicles into stock
  • Pay out Floorplans
  • Answer phones and greet customers as part of receptionist duties
  • Basic understanding of accounting principles
  • Process daily banking and bank statements
  • Handle all the petty cash
  • Transfer, cancel & renew registrations on new and used stock when required on Dealer logic
  • Run reports each week and clean up the accounts where required (floor plan account, vehicle debtor account, vehicle deposit account).

Service advisor

Ireland Holden
11.2019 - 11.2020
  • Greet customers when they arrive at the parts and service centre and direct them to an available mechanic when needed
  • Consult with mechanics about necessary repairs and possible alternatives to expensive work
  • Advise customers about warranty protections and potential cost savings
  • Manage and oversee the service centre's workflow and scheduling
  • Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up.

Service advisor / Warranty clerk

John Cole Toyota
07.2014 - 10.2018
  • Completed repair orders for vehicle warranty repairs and customer repairs
  • Dispatched repair orders to the appropriate technician for completion
  • Acted as the liaison between the customer and the repair technician
  • Completed estimates for vehicle repairs and obtained authorization for service sales
  • Completed cashier transactions for all vehicles serviced
  • Processing all warranty claims, preparing for audits and storing warranty parts in container
  • Recommend services based on evaluations, Maintenance Service Intervals, and customer requests
  • Manage purchasing of parts, appointment scheduling, and customer satisfaction.

Bartender

The Queens Hotel
10.2017 - 04.2018
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Education

Innisfail State College
Innisfail
10.2012

Skills

  • Works well under pressure
  • Multitasking skills
  • Energetic and enthusiastic
  • Reliable
  • Fast learner
  • Problem solving abilities
  • Self-motivated
  • Time management

Certificates Achievements

  • Qualified service advisor / warranty clerk
  • Accredited for QLD registration
  • RSA certificate

Work References

  • Daniel Ovenden, Service Manager, John Cole Toyota, 0418 729 664
  • Samantha Brydon, Previous service advisor, John Cole Toyota, 0428 713 456
  • Laura Avolio, Previous Receptionist, Westco Motors, 0407 159 827
  • Jade Hunt, Previous manager of Administration, Westco Motors, 0437 197 066

Personal Information

  • Age: 28
  • Date of Birth: 13/10/1995

Timeline

Administration/Deal processor

Westco motors
11.2020 - 12.2022

Service advisor

Ireland Holden
11.2019 - 11.2020

Bartender

The Queens Hotel
10.2017 - 04.2018

Service advisor / Warranty clerk

John Cole Toyota
07.2014 - 10.2018

Innisfail State College

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Stephanie Jeffrey