Stephanie Johnston
Summary
Talented salesperson offering valuable leadership abilities in all aspects of administrative and hospitality activities from a diverse 7 year working background. Focused on maximizing team efficiency and daily success by setting up effective workflows with an approachable persona. Monitors associates to quickly spot and correct any concerns.
Overview
7
7
years of professional experience
Work History
Retail Supervisor
Universal Store
03.2023 - Current
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Trained and oriented associates to maximize team performance.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Coordinated merchandising displays, signage and sales enablement.
Administrative Receptionist
Doyle Spillane Real Estate
02.2022 - 03.2023
- Answered incoming phone calls, routing to appropriate parties throughout office.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Performed data entry and other administrative tasks to support departments.
- Organized files and spreadsheets to simplify staff access or retrieval.
- Obtained and processed payments from clients for products and services.
- Screened and responded to emails, messages and other correspondence, freeing up senior management.
- Displayed professional standards at reception desk to impress visitors.
Night Shift Worker
Sainsburys Distribution Centre
11.2020 - 12.2021
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Assisted customers by finding items quickly & provided detailed product information to boost store satisfaction rates
Hospitality Worker
Numerous Employers
07.2016 - 11.2020
- Identified and resolved customer complaints concerning food or lodging.
- Established unique service goals to each venue to provide constant and excellent service.
- Welcomed customers to property and offered immediate assistance with needs.
- Supported team operations by keeping supplies well-stocked and stations ready for guest service.
- Handled alcohol service for guests over age of 18.
Education
Bachelor of Business Marketing - Marketing Management And Research
International College of Management, Sydney
Manly, NSW10.2025
High School Diploma -
Bloomfield Collegiate School
Belfast, Northern Ireland06.2021
Skills
- Constructive Feedback
- Critical Thinking
- Customer Service Management
- Persuasive Negotiations
- Multi Tasking
- Problem-Solving
- Verbal and Written Communication
University Scholar
Due to academic high achievement, I have received a tuition waiver.
Timeline
Retail Supervisor
Universal Store
03.2023 - Current
Administrative Receptionist
Doyle Spillane Real Estate
02.2022 - 03.2023
Night Shift Worker
Sainsburys Distribution Centre
11.2020 - 12.2021
Hospitality Worker
Numerous Employers
07.2016 - 11.2020
Bachelor of Business Marketing - Marketing Management And Research
International College of Management, Sydney
High School Diploma -
Bloomfield Collegiate School