Stephanie Johnstone
ENGADINE,New South Wales
Summary
Experienced with managing customer interactions. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Courteous and professional with all customers. Detail-oriented and hardworking with great customer service skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Swim Instructor
Dolphin Swim School
10.2023 - Current
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
Waitress
Yakoo Restaurant
07.2021 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Swim Instructor Trainee
Future Swim
04.2023 - 09.2023
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
Retail Worker
Lovisa
11.2020 - 01.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
Education
Bachelor of Fashion Design - Fashion Design
Tafe (FDS)
Ultimo, NSW11-2026
Skills
- Customer service
- Patience and empathy
- Child supervision
- Creative thinking
- Professionalism and punctuality
- Swimming and water safety
- Continuous learning attitude
Certification
Statement of attainment (Cert III) in Fashion Design
Timeline
Swim Instructor
Dolphin Swim School
10.2023 - Current
Swim Instructor Trainee
Future Swim
04.2023 - 09.2023
Waitress
Yakoo Restaurant
07.2021 - Current
Retail Worker
Lovisa
11.2020 - 01.2021
Bachelor of Fashion Design - Fashion Design
Tafe (FDS)
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