Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Joy

13 Albert Street, Wagga Wagga

Summary

Motivated and dedicated to providing top of the line customer service. Organized, detail oriented, and a self-starter. Dedicated to increasing sales by providing customers with careful consideration and support. Reliable, punctual able to handle fast-paced work. Willing to take on any task to support the team and help the business succeed.

Overview

12
12
years of professional experience

Work History

Barber

Skins Barber Shop
05.2021 - 12.2021
  • Assisted in the management of the salon and was responsible for various daily business operations
  • Welcoming clients and consulting with them on their desired hairstyles
  • Up-selling services and products
  • Ensuring that combs, scissors, razors, and other instruments are cleaned and sanitized after each use
  • Supervise trainees and apprentices to ensure that they are working according to the shop’s protocols
  • Answered incoming telephone calls and scheduled appointments for clients
  • Handled administrative tasks such as appointment scheduling, inventory management, and cash handling to ensure smooth salon operations

Shop Attendant

Bobs Birds and Pets
01.2020 - 01.2021
  • Provided excellent customer service, consistently receiving positive feedback from customers.
  • Contributed to team-building efforts by collaborating with coworkers
  • Maintained a clean and organized store environment
  • Performed end-of-day cleaning duties, wiping down windows and counters and sweeping and mopping shop floor
  • Used POS system to process customer cash, credit and debit transactions
  • Greeted customers entering store and offered assistance with requirements

Hairdresser

OSROC Hairdressing
12.2017 - 09.2019
  • Greeted customers with a friendly and helpful attitude
  • Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
  • Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
  • Worked well with others employees to ensure smooth processes
  • Focused on being punctual, hardworking, and reliable
  • Assisted with displays and offered ideas to increase product appeal
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.

Apprentice Hairdresser

Salon Vouge
03.2014 - 06.2017
  • Assisted front desk by answering phone calls, taking appointments and checking clients in
  • Assisted senior hairdressers in complex tasks, ensuring smooth salon operations and timely service delivery
  • Assisted hairdressers with cutting, colouring, and styling hair to maintain salon workflow efficiency
  • Offered exceptional service and support to walk-in and scheduled customers
  • Cut, Coloured and styled clients hair to their desired look

Apprentice Hairdresser

B.M Generations
08.2009 - 08.2011
  • Maintain the salon appearance ensuring the reception area is prepared and presented to the highest standard
  • Assist with completing stock orders and frequently check for product inventory
  • Able to work long hours on my feet
  • Closely follow safety, sanitation, and health standards
  • Assisted hair stylists with colourwork by applying base colours and toners
  • Assisted front desk by answering phone calls, taking appointments and checking clients in
  • Assisted senior hairdressers in complex tasks, ensuring smooth salon operations and timely service delivery
  • Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linen

Education

Certificate II - Kitchen Operations

Box Hill

Certificate II - Cleaning

Box Hill

Certificate II - Construction Pathways

Box Hill

Certificate I - Access to Vocational Pathways

Box Hill

VCE -

Bacchus Marsh College
12.2008

Skills

  • Exceptional customer service
  • Ability to work under pressure
  • Multitasking skills
  • Organizational skills
  • Ability to work in a team
  • Task prioritization
  • Leadership skills
  • Excellent communication skills
  • Attention to detail
  • Clean and tidy
  • Enthusiastic attitude
  • Quick learner
  • Highly motivated self-starter
  • Reliable and efficient
  • Ability to handle all cash and POS transactions

Timeline

Barber

Skins Barber Shop
05.2021 - 12.2021

Shop Attendant

Bobs Birds and Pets
01.2020 - 01.2021

Hairdresser

OSROC Hairdressing
12.2017 - 09.2019

Apprentice Hairdresser

Salon Vouge
03.2014 - 06.2017

Apprentice Hairdresser

B.M Generations
08.2009 - 08.2011

Certificate II - Cleaning

Box Hill

Certificate II - Construction Pathways

Box Hill

VCE -

Bacchus Marsh College

Certificate II - Kitchen Operations

Box Hill

Certificate I - Access to Vocational Pathways

Box Hill

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Stephanie Joy