Stephanie Kendall
Neerim South
Summary
Proven track record in enhancing office efficiency and customer satisfaction, notably at Robot Building Supplies. Mastered document management and excelled in client relations, contributing to a positive workplace culture. Demonstrated adaptability and strong multitasking abilities, embodying a blend of hard and soft skills vital for dynamic environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Corporate Receptionist
Robot Building Supplies
02.2022 - Current
- Streamlined office operations by efficiently managing incoming calls, messages, and mail distribution.
- Enhanced company image by providing a welcoming and professional reception area for clients and visitors.
- Enhanced employee morale through friendly interactions and supportive assistance when needed; fostered a positive workplace culture.
- Improved office efficiency by maintaining an organized database of contacts, files, and documents.
- Managed front desk operations during high-traffic periods while maintaining a calm demeanor under pressure.
- Demonstrated adaptability by quickly learning new software programs for communication and task management purposes.
Events and Restaurant Staff
Jackalope Hotel
11.2021 - 02.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Contributed to increased sales by upselling menu items and promoting daily specials.
- Coordinated catering services for private events, facilitating communication between clients and kitchen staff for successful outcomes.
- Implemented a system for tracking server performance, resulting in better allocation of resources during busy shifts.
Console Operator
BP Australia
02.2020 - 01.2022
- Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problemsolving.
- Maintained a safe working environment by adhering to established health and safety protocols during console operations.
- Observed and reported suspicious activities and persons.
- Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
- Facilitated seamless transitions between shifts by providing thorough handover notes detailing any outstanding tasks or ongoing issues requiring attention.
Administration
Monash Health
06.2021 - 12.2021
- Welcomed and assisted visitors professionally.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Executed record filing system to improve document organization and management.
Crew Member
Hungry Jack's
01.2018 - 02.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Certificate III - Building And Construction
Chisholm Institute
Melbourne, VIC2021
Vcal - Year 12
Chisholm Institute
Melbourne, VIC12.2019
Certificate II - Salon Artist
Chisholm Institute
Melbourne, VIC2019
Skills
- File organization
- Scheduling appointments
- Document management
- Building security
- Calendar management
- Mail management
- Visitor management
- Customer/Client relations
- Front desk operations
- Phone etiquette
Certification
- RSA - Responsible Service of Alcohol
- Working with children check
- White Card
- Full Driver's License
Referees
- Sam Cox
Event Supervisor – Jackalope Hotel
0427 588 970
- Chris Dunkinson
Manager – BP
0422 816 227
Timeline
Corporate Receptionist
Robot Building Supplies
02.2022 - Current
Events and Restaurant Staff
Jackalope Hotel
11.2021 - 02.2022
Administration
Monash Health
06.2021 - 12.2021
Console Operator
BP Australia
02.2020 - 01.2022
Crew Member
Hungry Jack's
01.2018 - 02.2020
- RSA - Responsible Service of Alcohol
- Working with children check
- White Card
- Full Driver's License
Certificate III - Building And Construction
Chisholm Institute
Vcal - Year 12
Chisholm Institute
Certificate II - Salon Artist
Chisholm Institute
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