STEPHANIE KHWAJA
Lalor,VIC
Summary
Customer-focused retail professional with experience across service, hospitality and store operations, including a Service Manager role supporting daily coverage and team coordination. Handles customer concerns, POS transactions, stock replenishment and workplace safety requirements while maintaining a reliable, positive approach and clear communication with customers and colleagues.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Service Manager
Coles
Lalor, VIC
05.2026 - Current
- Supported and coordinated team members to maintain efficient daily service operations, ensuring high-quality service delivery.
- Coordinated workloads and service coverage to enhance store operations and meet customer demands.
- Guided and supported team members, fostering a positive team environment and promoting collaboration.
- Resolved customer concerns promptly and escalated inquiries in a professional, customer-focused manner.
- Follow company procedures and workplace health, safety and service standards.
Team Member
Coles
Lalor, VIC
01.2023 - 04.2026
- Supported customers with inquiries and product needs to enhance shopping experience.
- Collaborated with colleagues to streamline daily store operations.
- Executed deli tasks while ensuring compliance with food safety and hygiene standards.
- Assisted in restocking shelves, inventory management and store presentation.
Retail Team Member
JD Sports
Pacific Epping, VIC
10.2022 - 11.2023
- Guided customers in selecting products and enhancing their shopping experience.
- Executed transactions efficiently through the point-of-sale system, ensuring accurate cash handling.
- Ensured store presentation met company standards to enhance customer experience.
- Restocked merchandise, organized displays, and monitored inventory levels to optimize store presentation.
Team Member
Village Cinemas
Plenty Valley, VIC
05.2022 - 09.2023
- Supported customers with inquiries and purchases to enhance the overall service experience.
- Executed sales transactions using POS systems while ensuring accurate cash and gift voucher handling.
- Restocked inventory and organized customer-facing areas to improve the shopping environment.
- Completed cleaning duties and followed food safety and workplace procedures.
Crew Member
McDonald's
Wollert, VIC
07.2021 - 10.2022
- Delivered customer service at register and drive-through, ensuring positive experiences.
- Processed orders and cash payments and assisted with customer needs.
- Operated kitchen equipment while adhering to food safety and hygiene standards.
- Supported stock replenishment, inventory management and cleaning duties.
- Supported operational needs by moving between Harvest Home Road and Craigieburn Road East restaurants in December 2021.
Education
Year 12-Victorian Certificate of Education Vocational Major (VCE VM) - Literacy, Numeracy, Work Related Skills, Personal Development Skills and Food Technology
Epping Secondary College
10 McDonalds Rd, Epping VIC 3076Skills
- POS transactions and cash handling
- Customer service
- Staff training
- Performance coaching
- Team collaboration
- Procedure adherence
- Detail orientation
- Time management
- Reliability
- Problem-solving
- Communication and active listening
- Shift scheduling
Personal Information
Availability: Available Monday to Sunday
Certification
Certificate II in Retail Cosmetics -training in beauty product advice, lash and brow services, eyelash extensions, makeup application, retail stock handling and health and safety., Responsible Service of Alcohol (RSA) certificate., First Aid certificate.
Timeline
Service Manager
Coles
05.2026 - Current
Team Member
Coles
01.2023 - 04.2026
Retail Team Member
JD Sports
10.2022 - 11.2023
Team Member
Village Cinemas
05.2022 - 09.2023
Crew Member
McDonald's
07.2021 - 10.2022
Year 12-Victorian Certificate of Education Vocational Major (VCE VM) - Literacy, Numeracy, Work Related Skills, Personal Development Skills and Food Technology
Epping Secondary College