Summary
Overview
Work History
Education
Skills
Timeline
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STEPHANIE KITCHENER

STEPHANIE KITCHENER

Park Ridge,QLD

Summary

I'm an Energetic professional with excellent leadership and organizational skills and can smoothly go between different positions to meet demand. I'm Honest, reliable and capable of finding solutions. I'm equipped to working in fast paced environments I'm currently searching for a full time position in a new environment, where I may use my skills and knowledge to my full potential. I'm eager and excited to start as soon as possible and look forward to hearing from you.

Overview

7
7
years of professional experience

Work History

Sales Associate

Total Tools
12.2022 - 06.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Engaged in friendly conversation with customer to better uncover individual needs.

SALES ASSOCIATE

Fantastic Furniture
01.2021 - 12.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Managed returns, exchanges and refunds in accordance with store policy.

Front of House Supervisor

Montezumas
07.2017 - 01.2019
  • Planned events from concept to completion by responding to event inquiries, establishing budgets, and designing customized menus.
  • Developed and implemented marketing initiatives to increase sales and revenue.
  • Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Resolved guests complaints while maintaining positive customer environment.
  • Managed inventory through effectively ordering and stocking uniforms, linens, beverages, and front of house supplies.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Analyzed customer feedback and implemented strategies to improve customer satisfaction.
  • Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.

WAITRESS/ BARISTA

Red Fox Kafe
02.2016 - 07.2017
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Education

Certificate 3, 4 And Diploma - Dance, Music, Film, Acting

NAISDA
Gosford, NSW
06.2021

High School Diploma -

Cleveland District State High School
Cleveland, QLD
12.2018

Skills

  • Security Awareness
  • Social Perceptiveness
  • Friendly Customer Service
  • Upselling Strategies

Timeline

Sales Associate

Total Tools
12.2022 - 06.2023

SALES ASSOCIATE

Fantastic Furniture
01.2021 - 12.2022

Front of House Supervisor

Montezumas
07.2017 - 01.2019

WAITRESS/ BARISTA

Red Fox Kafe
02.2016 - 07.2017

Certificate 3, 4 And Diploma - Dance, Music, Film, Acting

NAISDA

High School Diploma -

Cleveland District State High School

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STEPHANIE KITCHENER