Stephanie Kocev
Sydney
Summary
Dynamic Operations Coordinator at BGIS with expertise in maintenance coordination and data management. Proven track record in enhancing SLA performance and fostering strong customer relationships. Proficient at problem-solving and maintaining precise records, ensuring operational excellence, and client satisfaction. Committed to delivering tailored solutions that drive business success.
Overview
9
9
years of professional experience
Work History
Operations Coordinator
BGIS
Sydney
03.2023 - Current
- Complete the maintenance coordination, allocation of tasks such as Planned Maintenance, and Reactive Maintenance across multiple services and contracts, ensuring the successful and complete lifecycle of tasks within the CMMS systems.
- Ensuring the quality of the data and records pertaining to assets and maintenance, and keeping records up to date.
- Liaising with technicians day-to-day to ensure SLA performance.
- Regularly provide clients with updates on POs, confirming receipt, processing, expected delivery dates, and any potential delays. Ensure that clients are aware of the status of their orders at every stage of the process.
- Ad hoc administrative duties.
Account Manager
Capify
Sydney
12.2021 - 02.2023
- Delivering comprehensive account management support for SMEs.
- Customising financial solutions to help businesses secure capital and scale up their businesses.
- Offering customer service for existing accounts.
- Streamlining the sales process by providing an easy assessment process from beginning to end.
- Lodging applications to credit assessors and tailoring a solution-based application to be ready to fund.
Receptionist
Quest Apartment Hotels
Sydney
04.2020 - 11.2021
- Greeted customers, answered general questions and directed to appropriate locations.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Retail Worker
Woolworths
Sydney
09.2016 - 10.2021
- Maintained an organised store environment by restocking shelves and organising displays.
- Operated cash registers to process payments for goods and services.
- Assisted customers with locating merchandise within the store.
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organised, and current.
Education
High School Diploma -
Mount Saint Joseph
Milperra12-2017
Skills
- Maintenance coordination
- Data management
- Customer relationship management
- SLAs management
- Problem-solving
- Software/ Computer Proficiency
- Attention to detail
Accomplishments
I have been awarded multiple Inspiring Excellence Awards during my time at BGIS
- Recognised for unwavering commitment and exceptional support to teams, fostering strong collaboration and contributing to overall success.
- Acknowledged for going above and beyond in providing exceptional support, consistently exceeding expectations.
- Commended for being a strong team player, consistently contributing to a positive and collaborative work environment.
- Consistently dedicated to achieving outstanding results, driving success for the teams she collaborates with.
References
Operations Manager BGIS
Lisa Murray
0427072546
State Manager BGIS
Stephen Anagnostiadis
0419673552
Timeline
Operations Coordinator
BGIS
03.2023 - Current
Account Manager
Capify
12.2021 - 02.2023
Receptionist
Quest Apartment Hotels
04.2020 - 11.2021
Retail Worker
Woolworths
09.2016 - 10.2021
High School Diploma -
Mount Saint Joseph
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