Stephanie Lai
Eastern Melbourne
Summary
Professional with strong background in providing compassionate care and support to individuals with disabilities. Skilled in developing individualized care plans, implementing therapeutic activities, and ensuring client safety and well-being. Strong focus on team collaboration, effective communication, and adapting to changing needs. Reliable and results-driven, with commitment to enhancing clients' quality of life through empathetic and respectful care.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Disability support worker in community
Call on Clair
01.2025 - Current
- Supporting people in a home setting and providing access to the community in line with their interests.
- I also assist people to develop their living skills in their comfortable setting, e.g. home
Disability support worker in SIL
Life Without Barriers
01.2021 - Current
- Facilitated communication between clients, families, and healthcare professionals to optimize support services.
- Developed and implemented individualized care plans, ensuring alignment with client needs and goals.
- Provided personalized support to individuals with disabilities, enhancing daily living skills and independence.
Disability support worker in Day centre
Able Australia
01.2021 - 12.2024
- Support people with their daily lives. Collaborated with professionals’ sectors for maintaining their health and wellbeing.
- Facilitated communication between clients, families, and multidisciplinary teams to optimize service delivery.
- Successfully expanded the participant’s interest, resulting in improved behaviour management
Personal support worker
On Luck Chinese Residential Aged Care and Chinese Community Service Centre, Villa Maria Catholic Homes
01.2014 - 01.2021
- Provided compassionate personal care to residents, ensuring comfort and dignity in daily activities.
- Monitored health status, reporting changes promptly to nursing staff for timely interventions.
- Trained and mentored new staff on best practices in resident care and service delivery protocols.
- Implemented recreational activities that enhanced social engagement and emotional well-being of residents.
Education
Bachelor of Science - Real Estate Development
Guangzhou University
Guangzhou, China08-2000
Skills
- Problem-solving
- Disability awareness
- Creative thinking
- Behavior support plans
- Lifestyle support
- Positive reinforcement
- Visual impairment support
- Sign language
- Empathy and patience
- Active listening
- Documentation and reporting
- Computer skills
Accomplishments
- Improved a client behaviour management by introducing new interest for calming strategy.
Certification
- Certificate IV Disability
- Certificate III in Aged Care
- First Aid / CPR
- NDIS Worker Orientation Module
- HHA Hand Hygiene
- Commonwealth government COVID Infection Control Certificate
- Medication Administration
- Manual handling
Languages
English
Professional Working
Chinese
Native or Bilingual
Timeline
Disability support worker in community
Call on Clair
01.2025 - Current
Disability support worker in SIL
Life Without Barriers
01.2021 - Current
Disability support worker in Day centre
Able Australia
01.2021 - 12.2024
Personal support worker
On Luck Chinese Residential Aged Care and Chinese Community Service Centre, Villa Maria Catholic Homes
01.2014 - 01.2021
Bachelor of Science - Real Estate Development
Guangzhou University