Stephanie Llanos-Gomez
Berwick,VIC
Summary
Seeking an opportunity to enhance skills and contribute to company growth. I am a motivated and passionate professional eager to succeed. A dynamic professional with a strong background in finance and healthcare. Demonstrated success in team collaboration, client relationship management, critical thinking, and ensuring high client satisfaction.
Overview
9
9
years of professional experience
Work History
Broker
Red Door Financial Group
01.2022 - Current
- Prepare lender applications.
- Reviewing and collecting documentation from clients.
- Assessing clients' income and current financial positions.
- Analysing and structuring loan applications for pre-approval, refinances, purchases, equity release and cash out.
- Understanding major and small lenders' unique policies.
- Communicating and building strong rapport with clients, BDMs, and lenders.
- Order and track valuations.
- Ensuring compliance is met prior to submitting a loan application, during, and after the lodgement of submission.
- Develop and maintain strong relationships with a diverse portfolio of clients to understand their financial needs and preferences.
- Monitor client portfolios, and make adjustments as necessary to align with changing market conditions and client objectives.
- Respond promptly to customer inquiries regarding account activity or transactions.
- Assist clients in understanding and executing loan documents
Residential Manager
Lifeview Residential Care
09.2018 - 12.2021
- Manage 50+ staff
- Rostering
- Trained and coached staff to consistently meet residents' needs with caring, knowledgeable and safe support.
- Coordinated adequate coverage for resident needs with organized staff schedules
- Maintained updated resident records and coordinate move-in and move-out logistics.
- Complete monthly manager's report to report data and events to board members and management.
- Prepare for Re-Accreditation and be apart of Re-Accreditation process onsite for 2 consecutive days.
- Answered calls and responded to inquiries from various parties (including residents NOK and Department of Health) using strong active listening and open-ended questioning skills to resolve problems.
- Conduct admission and discharges
- Conduct staff training and education
- Complete monthly and adhoc audits
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Recruited, hired and trained new medical and facility staff.
- Maintained communication and transparency with governing boards, department heads and medical staff.
Registered Nurse
Lifeview Residential Care
01.2018 - 09.2018
- Assessed and prepared patients for procedures, performing initial and ongoing patient assessments.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Advocated for patients by supporting and respecting basic rights, values and beliefs.
- Oversaw patient admission and discharge processes to coordinate related paperwork.
- Provided patient and staff education
- Administered medications and treatments, monitoring patients
- Created, implemented and evaluated patient care plans with medical team.
- Communicated with Allied Health members
- Wound Management
Enrolled Nurse
Lifeview Residential Care
10.2015 - 01.2018
- Collected and documented vital signs to track current patient conditions.
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Delivered compassionate care to increase comfort and psychological, social and spiritual well-being.
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Administered medications
- Wound Management
- Roster
- Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
Education
Certificate IV - Finance And Mortgage Brokering
Kaplan Professional
07.2022
Bachelor - Nursing
Holmesglen
Moorabbin2018
Diploma - Nursing
Homlesglen
Moorabbin 2014
Secondary School VCE Graduate -
Mater Christi College
Belgrave2012
Skills
- CRM systems (medical & finance)
- Microsoft (Word and Excel)
- Able to speak fluent Spanish
- Strong communication skills
- Critical Thinking
- Team Collaboration
References
Available upon request.
Timeline
Broker
Red Door Financial Group
01.2022 - Current
Residential Manager
Lifeview Residential Care
09.2018 - 12.2021
Registered Nurse
Lifeview Residential Care
01.2018 - 09.2018
Enrolled Nurse
Lifeview Residential Care
10.2015 - 01.2018
Certificate IV - Finance And Mortgage Brokering
Kaplan Professional
Bachelor - Nursing
Holmesglen
Diploma - Nursing
Homlesglen
Secondary School VCE Graduate -
Mater Christi College
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