Stephanie Lukan
Caulfield South,VIC
Summary
Dynamic senior leader with extensive experience at ALDI, driving financial management and workforce productivity across multi-site operations. Achieved a 5.2% reduction in payroll costs while enhancing team performance and reducing turnover. Proven track record in risk management and talent development, fostering high-performing teams to exceed sales targets and operational goals.
Overview
9
9
years of professional experience
Work History
Director of Store Operations - Victoria
ALDI
01.2023 - Current
- Responsible for P&L
- Retail sales $1.5Bn
- Responsible for 67 stores across Victoria with circa $1.5bn in sales and a team of over 1000 employees
- Opened 4 new stores and 7 store refreshes since 2023
- Accountable for the financial performance and presentation of stores
- Responsible for recruitment and management of Executive Managers of Store Operations
- Achieved an 5.2% reduction in store payroll as a percentage of sales
- Achieved 23% year on year improvement on staff turnover
- Full P&L accountability, most recently submitted a $400k proposal to reduce shopping cart costs annually
- Serve as Regional Director for store payroll optimisation and act as national project liaison for payroll initiatives, most recently assisted the launch and roll out of junior labour across Victoria
- Led Victorian Store Operations execution of DC shutdown and IT overhaul
- Manage and develop 10 Executive Managers and 2 Personal Assistants
- Built a high performing team with 3 Executives transitioning to other departments in the past 12 months
- Female mentor for high performing female executives across the business
Executive Manager of Safety Services (Projects)- Victoria
ALDI
01.2021 - 04.2022
- Led evaluation of a major self-insurance initiative, assessing regulatory, operational, and financial requirements.
- Identified non-compliance risks and a 10-year delayed return on investment to exit the current scheme
- Recommended program withdrawal to protect the business from significant cost exposure
- Redirected resources to more viable risk-management strategies
Executive Manager of Store Operations - Victoria
ALDI
01.2017 - 01.2020
- Recruited, managed, and developed a team of 130 employees, driving profitability and enhancing customer experience.
- Exceeded annual sales targets by 5% through improved product availability and store presentation.
- Improved payroll efficiency across the area achieving a 5% reduction as a percentage of sales.
- Achieved a 20% reduction in store team turnover.
- Successfully opened the Dromana Store and completed 2 store refreshes.
Education
Bachelor of Fashion And Textiles (Merchandise Management) - Fashion And Textiles
RMIT
Melbourne, VIC11-2016
Skills
- Financial management and cost control
- Risk management and mitigation
- Workforce planning and productivity
- Leadership and development strategies
- Succession and talent planning
- Multi-site operations oversight
- Project delivery and change management
Key Strengths And Capabilities
- Financial management, cost control, and risk mitigation
- Labour strategy, workforce planning, and productivity improvement
- Leadership development, executive HR, and succession planning
- Multi-site operations management, project delivery, and change management
Timeline
Director of Store Operations - Victoria
ALDI
01.2023 - Current
Executive Manager of Safety Services (Projects)- Victoria
ALDI
01.2021 - 04.2022
Executive Manager of Store Operations - Victoria
ALDI
01.2017 - 01.2020
Bachelor of Fashion And Textiles (Merchandise Management) - Fashion And Textiles
RMIT