STEPHANIE LUMBASYO
Banksia Grove
Summary
I am a highly motivated individual with 10 years of customer service experience, whereby I have had the opportunity to build on communication and teamwork skills in order to enhance customer relations. I have had my recent experience in the accounting industry has honed my analytical and critical thinking skills. Over my years of involvement in customer service and accounts, I have developed extensive knowledge in carrying out and supervising administrative duties. Thus the ability to use independent decision making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Accounts Assistant
Globalheart Church
04.2022 - Current
- Input financial data and produce reports using Xero and Quickbooks
- Streamlined invoice processing for improved efficiency and timely payments to vendors.
- Transferred data and documents to facilitate system migration and software updates.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Efficiently managed vendor relationships by addressing inquiries and resolving issues promptly.
- Assisted management with annual expense plans to strategically track income or revenue.
- Implemented new accounting processes to decrease spending and work flow downtime.
- Supported the accounting team with month-end closing procedures, ensuring timely completion and accurate reporting.
- Enhanced team productivity by assisting with payroll processing, ensuring timely payment of employee wages.
- Organized data into multiple spreadsheets to streamline data.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Contributed to budget planning processes by providing detailed expense analysis and forecasting information.
- Safeguarded company assets through diligent monitoring of expenses, enforcing compliance with internal controls.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Enhanced financial accuracy by reconciling accounts, verifying transaction details, and resolving discrepancies.
- Applied effective time management techniques to meet tight deadlines.
- Gained extensive knowledge in data entry, analysis and reporting.
- Delivered services to customer locations within specific timeframes.
- Worked effectively in fast-paced environments.
Customer Service Officer
Western Power
04.2020 - 04.2022
- Taking calls relating to power outages, metering queries and electric faults.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Updated account information to maintain customer records.
Head Cashier, Operations Supervisor
Royal Aero Club of WA
07.2017 - 03.2020
- Supervising cashiering and operations staff
- Raising invoices using Sage program
- Processing refunds
- Accounts receivables
- Accounts reconciling, balancing and end of day banking
- Managed customer complaints and resolved problems
- Training new and current staff.
Operations Officer, Cashier
Royal Aero Club of WA
04.2016 - 07.2017
- Customer service
- Making and managing bookings
- Dispatch and return of aircraft for each flight
- Gave safety briefings
- Monitored aircraft hours for maintenance purposes
- Liaising and coordinating with authorities
- Record keeping and updating publication
- Invoicing customers.
Cashier
WA Fresh Butchers
01.2015 - 09.2015
- Customer service, cashiering.
Forklift Operator, Cashier
Chilli Peppers Market
07.2012 - 07.2014
- Customer service, cashiering, loading and unloading of trucks
- Stocking shelves with produce.
Education
Certificate IV in Aviation Commercial Pilot Aeroplane Licence -
Western Australia Aviation College
02.2024
B(Sc) Aviation -
Edith Cowan University
01.2015
Diploma in Science (Engineering studies) -
Perth Institute of Business & Technology (PIBT)
01.2012
Skills
- Accounting Software Proficiency
- Excellent customer service
- Proactive team player with initiative
- Ability to learn quickly and adapt to new situations
- Ability to think critically to break down problems, evaluate solutions and make decisions/recommendations
- Handling Confidential Materials
- Invoice Processing
- Ledger and journal entries
- Fiscal budgeting knowledge
- Invoicing and Billing
- Bank Statement Reconciliation
- Microsoft Office
- Cash Flow Management
- Financial Recordkeeping
- Precision and Accuracy
Awards
Employee Of The Month August 2013 Chilli Pepper's Fresh Market
References
- Lesley Brown, Finance Director, Globalheart Church, 0414 616 543
- Amelia Wood, Human Resource, Youth Care, 0439 332 303
- Natasha Chasara, Forensic Accountant, Office of Auditor General, 0430 368 798
Extracurricular Activities
Active member of Globalheart Church Flying Reading
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
Timeline
Accounts Assistant
Globalheart Church
04.2022 - Current
Customer Service Officer
Western Power
04.2020 - 04.2022
Head Cashier, Operations Supervisor
Royal Aero Club of WA
07.2017 - 03.2020
Operations Officer, Cashier
Royal Aero Club of WA
04.2016 - 07.2017
Cashier
WA Fresh Butchers
01.2015 - 09.2015
Forklift Operator, Cashier
Chilli Peppers Market
07.2012 - 07.2014
Certificate IV in Aviation Commercial Pilot Aeroplane Licence -
Western Australia Aviation College
B(Sc) Aviation -
Edith Cowan University
Diploma in Science (Engineering studies) -
Perth Institute of Business & Technology (PIBT)
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