Stephanie Marquez

• Prepared and served blended beverages and pastries to daily customer volume of 2,500+
• Maintained store professionalism by cleaning and sanitizing work areas
• Controlled line and crowd with quick and efficient service
• Listened carefully to customer requests and prioritized their overall experience

• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods
• Kept work areas clean, organized, and safe to promote efficiency and cleanliness
• Helped customers complete purchases, locate items, and join reward programs
• Maintained up-to-date knowledge of store sales, payment policies and security standards.

• Strictly followed sanitation and food safety guidelines as required by the company
• Completed daily inventory of food and supplies
• Restocked supplies and prepared additional ingredients during downtime
• Greeted customers and answered inquiries regarding menu items and specials.

• Managed logistics of imported British porcelain goods and fine china for online (Instagram) customers
• Increased order to customer turnaround time by 43% in three months
• Performed multiple quality control checks
• Maintained excellent customer satisfaction rate of 97%
• Packaged and boxed all outgoing orders