Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Mavroudakis

Cranbourne

Summary

Dynamic customer service professional with proven conflict resolution skills at Kmart, enhancing customer loyalty through empathetic communication. Expertise in product knowledge and data entry, coupled with a strong ability to prioritize tasks, has consistently led to improved customer satisfaction and retention. Committed to fostering team development and delivering exceptional service.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Kmart
10.2022 - 03.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Food Service Worker

Monash Hospital Clayton
07.2021 - 03.2022
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Made food according to standard recipes with requested changes for customer satisfaction.

Hospitality Worker

Nandos Peri Peri
12.2018 - 03.2019
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Reduced risks by maintaining clean and organised work environment.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Processed payments with focus on accuracy and correct cash-handling procedures.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
  • Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
  • Streamlined check-in and check-out processes for heightened efficiency and reduced wait times.
  • Boosted team morale and efficiency with regular feedback and constructive performance reviews.

Education

High School -

Kambrya College
Berwick, VIC

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Conflict resolution
  • Customer satisfaction measurement
  • Product knowledge
  • Team development
  • Prioritization
  • Product sales
  • Sales expertise
  • Store maintenance
  • Retail store support
  • Product promotion
  • Brand representation

Timeline

Customer Service Representative

Kmart
10.2022 - 03.2023

Food Service Worker

Monash Hospital Clayton
07.2021 - 03.2022

Hospitality Worker

Nandos Peri Peri
12.2018 - 03.2019

High School -

Kambrya College

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Stephanie Mavroudakis