Stephanie Mayers
Glenmore Park,Australia
Summary
Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic and adaptability, complemented by exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new competencies.
Overview
16
16
years of professional experience
Work History
Case Manager
Employers Mutual Limited (EML)
03.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
- Adhered to ethical principles and standards to protect clients' confidential information.
Disability Support Worker
My Home @ Greystanes
10.2020 - 06.2023
- Assisted clients with daily living activities such as bathing, dressing, and eating.
- Managed challenging behaviors through positive reinforcement techniques.
- Transported clients to appointments, social events, and other activities as needed.
- Provided emotional support to individuals with physical or mental disabilities.
- Provided assistance in the home environment including meal preparation and light housekeeping.
- Collaborated with other professionals to develop treatment plans for clients.
First Choice Diagnostic
10.2021 - 01.2023
- Performing COVID 19 rapid antigen tests.
- Performing PCR COVID-19 tests.
SLSO – Student Learning Support Officer
Department of Education
02.2016 - 03.2020
- Worked effectively in team environments to make the workplace more productive.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Manager
Woolworths Supermarkets and BIG W Divisions
11.2010 - 09.2015
- Developing manager training in all aspects on running different sections in a store including:
- Trading support
- Merchandising
- Customer Service/Cash handling and balancing
- Receipt and Dispatch
- Safety in the workplace
- Supervision and Leadership
- Administration duties
Customer Service
Subway
11.2009 - 11.2010
- Customer service
- Cash Handling
- Introduction, safe food practices
Skills
- Case management
- Care coordination
- Client advocacy
- Documentation management
- Treatment planning
- Crisis intervention
- Interdisciplinary collaboration
- Stakeholder engagement
- Emotional support
- Team collaboration
- Ethical compliance
- Decision-making
- Empathy and compassion
References
- Piyush Poudyal, 0438 832 761
- Yenta McClure, 0418 622 462
Timeline
Case Manager
Employers Mutual Limited (EML)
03.2023 - Current
First Choice Diagnostic
10.2021 - 01.2023
Disability Support Worker
My Home @ Greystanes
10.2020 - 06.2023
SLSO – Student Learning Support Officer
Department of Education
02.2016 - 03.2020
Manager
Woolworths Supermarkets and BIG W Divisions
11.2010 - 09.2015
Customer Service
Subway
11.2009 - 11.2010
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